Home From Hospital Support Officer

5 days ago

Kendal, United Kingdom Age UK South Lakeland Full time

_Job Summary_

An opportunity at Age UK South Cumbria (formerly Age UK South Lakeland) has arisen for a Home from Hospital Support Officers to be based in Barrow-in-Furness and/or Kendal with the ability to cover South Cumbria.

You will be working within the designated work streams of the ‘Take Home and Settle’ service across South Cumbria, to aid timely and effective discharges from Hospital, promoting independence within the community and supporting the avoidance of hospital readmission.
- Responsibilities_
- You will be responsible to the Client Services Supervisor for carrying out duties in an effective and efficient manner.
- You will undertake to collect older people from Hospital, transport them to their home environment and undertake a holistic assessment to ensure their safety and wellbeing is promoted.
- You will make home visits to older people to provide community ‘wrap around’ support as appropriate to their identified needs and undertake any appropriate ‘Take Home and Settle’ duties as required.
- You will be expected to liaise effectively with the Hospital Discharge Team and hospital/community staff to facilitate a safe discharge and effective ongoing support.
- You will complete a holistic assessment as required and record all visits and relevant casework, signposting and referring the client to the appropriate services as identified by the assessment, in order to meet the older person’s needs longer term.
- To seek and maintain good working relationships with the staff of all organisations, acting as an ambassador for Age UK South Cumbria (formerly Age UK South Lakeland) and be a point of contact for Take Home and Settle staff and professionals.
- Requirements_
- Experience of working with older people or other vulnerable groups to promote independence, health and wellbeing.
- The ability to prioritize work, problem solving and working on own initiative.
- Experience of supporting projects in health, education, social services, community and/or voluntary sector.
- Ability to assess needs and circumstances in a timely and effective manner.
- Effective listening, observation and communication skills.
- Experience of writing accurate reports and/or case records.
- Knowledge and understanding of issues and services which affect the health and wellbeing of older people and the wider community.
- Awareness of the services available for older people in the community.
- Flexibility to work across a number of workstreams and work within established delivery procedures.
- Good IT skills in order to work well with Outlook, Word, Excel and our in-house database/CRM system.
- Full valid driving licence, business use insurance, use of a car and experience driving across South Cumbria.
- **NB. No personal care is to be provided by the post holder.**_

We offer five weeks paid holiday per year, plus public holidays and an additional day off on birthdays. A health benefit scheme and pension scheme is available for staff after completing a probationary period of six months.

**PLEASE NOTE - PREVIOUS APPLICANTS NEED NOT APPLY**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £23,514.00-£25,134.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: HFH Support Officer 03/25

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