Customer Service and Social Media Advisor
1 week ago
**About Us**
O’Neills Kitchen Supplies are a leading wholesale distributor of sinks, taps, and kitchen appliances to kitchen installers across Scotland. Based in Glasgow, we’re a forward-thinking and growing company offering an exciting opportunity to join our busy sales office.
**The Role**
We are looking for a motivated, hardworking individual to take on a dual role, combining internal customer service and social media responsibilities.
**Customer Service Responsibilities**:
- Handle inbound telephone sales and customer enquiries
- Process sales orders accurately and efficiently
- Provide quotes and follow up to convert to sales
- Build rapport with new and existing customers
- Track stock from suppliers
- Provide cover for other office roles as needed
- Provide support for external sales
**Social Media Responsibilities**:
- Develop and implement social media strategies to enhance brand visibility and product awareness
- Create and curate engaging content for platforms such as Facebook, Instagram, and LinkedIn (B2B focused)
- Monitor social media trends, insights, and engagement opportunities
- Respond promptly to comments and direct messages
- Collaborate with internal teams to maintain brand consistency
- Analyse performance data and report on key social media metrics
- Stay updated on social media best practices and industry trends
**Skills & Experience**:
- Strong communication and interpersonal skills
- Professional telephone manner
- High attention to detail and organisational skills
- Ability to manage workload under pressure and with mínimal supervision
- Proficient in using computers and digital tools
- Experience with social media management platforms and content creation
- Previous sales experience and/or knowledge of the fitted kitchen industry (preferred but not essential)
**What We Offer**:
- Competitive salary with annual bonus if target achieved
- Company pension scheme
- On-site parking
- Full product training provided
Pay: £25,000.00-£28,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
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