Customer Service Representative
2 days ago
Could you help Lloyds Banking Group achieve their vision of becoming best bank for customers? Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.
Skills and Responsibilities:
Manage (select as required inbound or outbound) customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group
Complete telephony, digital and admin based tasks to service customer queries
Take ownership of customer problems, solving them at first point of contact and escalate when required
Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
Deal with customer data ethically and in accordance with the FSA requirements
Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group
Demonstrate consistently Lloyds Banking Group values and behaviours
Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
Support Lloyds Banking Group’s wider team to ensure that performance standards and business objectives are met
Personally contribute to an environment where colleagues want to work and customers feel valued
Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures
Provide a high quality service to Lloyds Banking Group customers comprising of handling (select as required inbound or outbound) calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model
Customers are at the heart of everything that Lloyds Banking Group do. You could have a role to play in supporting their customers.
Lloyds Banking Group strives daily towards their vision of becoming the best bank for customers. They’re well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision.
Interested in this opportunity?
To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case).
Contract length: 6 months
**Salary**: £14.00 per hour
Schedule:
- Monday to Friday
Reference ID: ACV00491
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