Customer Service Representative

2 days ago


Birmingham, United Kingdom Alexander Mann Solutions Full time

Could you help Lloyds Banking Group achieve their vision of becoming best bank for customers? Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.

Skills and Responsibilities:
Manage (select as required inbound or outbound) customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group

Complete telephony, digital and admin based tasks to service customer queries

Take ownership of customer problems, solving them at first point of contact and escalate when required

Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations

Deal with customer data ethically and in accordance with the FSA requirements

Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues

Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group

Demonstrate consistently Lloyds Banking Group values and behaviours

Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development

Support Lloyds Banking Group’s wider team to ensure that performance standards and business objectives are met

Personally contribute to an environment where colleagues want to work and customers feel valued

Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures

Provide a high quality service to Lloyds Banking Group customers comprising of handling (select as required inbound or outbound) calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model

Customers are at the heart of everything that Lloyds Banking Group do. You could have a role to play in supporting their customers.

Lloyds Banking Group strives daily towards their vision of becoming the best bank for customers. They’re well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision.

Interested in this opportunity?

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case).

Contract length: 6 months

**Salary**: £14.00 per hour

Schedule:

- Monday to Friday

Reference ID: ACV00491



  • Birmingham, United Kingdom Pertemps Birmingham Commercial Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **BIRMINGHAM** **£21k-£23k** **Permanent position** Customer Service Representative required for a fantastic Business Banking client based in Birmingham City Centre. This is a brilliant opportunity to join a successful and well-established Customer Service team in the Heart of the City. Reporting to the Call Centre...


  • Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: **CUSTOMER SERVICE REPRESENTATIVE - BIRMINGHAM** Customer Service Representative required for a fantastic Business Banking client based in Birmingham City Centre. This is a brilliant opportunity to join a successful and well-established Customer Service team in the Heart of the City. Reporting to the Call Centre Manager, you will be...


  • Birmingham, United Kingdom Digiden Ltd Full time

    **Customer Service Representative** Our client DP Building Systems are a well-established distributor of cable management, cabling and electrical wholesale solutions who based out of Perry Barr, Birmingham. Due to continued growth and new contracts won, they are looking for an Customer Service Representative to join the busy and vibrant sales team. Their...


  • Birmingham, United Kingdom Vision Glasgow Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Birmingham! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...


  • Birmingham, United Kingdom AQUI DEVELOPMENTS LIMITED Full time

    Are you passionate about providing top-notch customer service and building lasting relationships? Do you thrive in a fast-paced, dynamic environment with plenty of room for growth? If so, we want YOU to join our customer service team! **Who We Are**: We are a leading sales and marketing company, representing high-profile clients across various industries....


  • Birmingham, United Kingdom Hertz Full time

    The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental...


  • Birmingham, United Kingdom Relay Group Limited Full time

    As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction. **Duties**: - Provide exceptional customer service and support to customers via various face to face...


  • Birmingham, United Kingdom Skirting World Full time

    **Customer Service Representative** Skirting World Ltd are the UK’s largest manufacturer and supplier of skirting boards and architraves. You will be joining a fast growing company where quality and customer satisfaction is key. - Be willing to learn - Be a team player - Have a keen eye for detail - Be enthusiastic and self-motivated - Be computer...


  • Birmingham, United Kingdom Dankybit. Full time

    We are seeking a motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. As a Remote Customer Service Representative, you will be responsible for handling a range of inquiries, complaints, and issues in a timely and professional manner, working closely with our sales and operations...


  • Birmingham, United Kingdom Cemen Tech Inc Full time

    **PURPOSE OF POSITION**: Assist part sales, customer accounts, warehouse inventory and shipping to increase parts revenue and deliver a better customer experience. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and...