Customer Service Advisor

3 hours ago

Windsor, United Kingdom Business Back-Up Professional Appointments Ltd Full time

Our client, a fast and dynamic organisation based in Windsor, is looking for a Customer Service Advisor to handle cases from initial instruction through to the delivery of the required service, complete associated administration and provide a high standardof customer service throughout the process.

The role is paying between £18,525 - £21,000 per annum dependant on experience. The role holder would be required to work 2 days in the office and 3 from home.

**Main Accountabilities**:

- Managing pipeline/workflow allocated by the management team
- General correspondence and administration duties
- Making telephone calls to/from Instructing Party, Doctors, Hospitals, clients.
- Answering the telephone; ensuring that all calls are dealt with professionally
- Scan documentation onto the company internal system
- Provide an efficient, friendly, and professional service to all customers, clients & colleagues.
- Assist in the training of new staff
- Chasing and uploading reports and blood results

**Other Duties**:

- To assist with the postal duties and other reasonable operational activities as required.
- To undertake any training as deemed appropriate by Managers
- To carry out any reasonable request made by management
- To comply with the Company’s Information Security Policy and all other Company Policies applicable to the role

**Principal Skills & Attributes Required**:

- Organised and able to work on own initiatives
- Friendly and able to work well within a team
- Good Communication skills
- Positive, 'Can do’ attitude at all times
- Flexible approach to work and workload
- Open and honest approach at all times
- Team player
- Supportive

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