Customer Service Advisor

3 days ago

Windsor, United Kingdom Savincom Full time

**_Mon-Fri, 9am - 5:30pm._**

**_NO Weekend, Evening, or Bank Holiday Work._**
- As we continue to grow and invest in telecoms, we are looking to recruit someone to join our established customer support team. In this new role, you will be _responsible for providing the very best telephone and online support to our customers across the UK. A natural problem solver, you will take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions._

You will also be involved in the process of onboarding customers, helping them move from old suppliers to our existing customer base. You will welcome them by making early touchpoints during the transition process, this may include retaining the customer and chasing up any outstanding debt.
- **The Person**_

Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value to the customer. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our customers. You will make it your mission to understand customer needs and exceed their expectations. Any IT or Voip telephony support experience is preferable.

**Our benefits**:

- Annual 10% performance related bonus.
- 2 Week’s training - Fully Paid.
- The opportunity to join our Pay Progression scheme which will enable you to increase your salary as you develop your skills on a 4-tier basis.
- 20 days annual leave each year (excluding bank holidays)
- Company pension scheme.

We’re keen to meet enthusiastic, ambitious, and hardworking customer service and sales advisors who will help us to meet and exceed our performance targets.

Pay: £27,000.00 per year

Additional pay:

- Yearly bonus

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

**Location**:

- Windsor (required)

Work Location: In person

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