Key Account Coordinator

**We are a growing, fun company in the exciting renewable energy space. We're a designer and distributor of heat pump systems, a technology at the forefront of the UK's plans to decarbonise heating in homes. The market is expected to increase ten-fold over the next decade. We fundamentally believe in a good work/life balance, and we also believe that work should be enjoyable and rewarding. Given the expected growth in the business, there is a significant opportunity for personal development.**

**What We Are Looking For?**

We're looking for a Key Account Coordinator to join our brilliant Sales team at our head office in West Oxfordshire. Our Heat Pump customers, both installers and homeowners alike, rely on the skill and technical expertise we are able to provide, as well as our ability to connect with people and our determination to get the job done.

We are looking for people who:

- Have some experience in a sales environment
- Enjoy working with new technology. You'll receive all the training you need, but you need to be comfortable working with controls, smart devices and ready to learn new control systems as they emerge
- Are able to manage their time and be self-motivated. This is so important, as our customers are busy people who rely on us and expect great customer service
- Enjoy solving challenging technical problems, by deploying logical problem solving methods
- Are happy being in the office. This is an office based role.
- Are comfortable and confident working with a computer.
- Take satisfaction from finishing the job and doing it accurately and completely
- Are dynamic, able to manage their time and be self-motivated.
- Not essential, but a nice to have would be some previous exposure to any relevant trade. This could be Plumbing & Heating, Electrical, Refrigeration or HVAC, or any relevant Tech/Engineering type environment.

**What Does A Key Account Coordinator Do?**

The key account coordinator will support the National Sales Manager and Senior Account Managers to provide exceptional customer service to our Key Account customers. Our Key Account customers and crucial to the success and growth of the business. We adopt a strategic approach, providing each Key Account customer with a unique service that fits their specific requirements.

The types of tasks the role will entail are:

- Producing quotations and processing orders
- Taking calls and discussing projects and plans
- Setting up technical support or project delivery requests
- Developing a rapport with customers

The job is an office job. Office hours are 8.30am - 5.00pm. The type of work you'll be carrying out will be largely computer based, so you’ll need to be comfortable and confident working with a computer.

Your working hours will generally be fixed week to week. The standard working week is 40 hours, though there will be on occasion a requirement to attend sales exhibitions over a weekend.

**Salary & Benefits**

Our business ethos is that all staff should benefit from the success of the business. Therefore after your first year is completed you'll be invited to join our Staff Profit Share Scheme.

You will also receive the following benefits:

- Automatic enrolment to our Aviva Workplace Pension
- 20 days annual leave (plus bank holidays), increasing by 1 day for each year of completed service
- Generous commissioning structure linked directly to how much money you bring into the business. How far you progress depends on you

Basic Salary: We are a Living Wage employer. Current salary for the role is £23,000.00 per year.

The job is an office job. Office hours are 8.30am - 5.00pm Monday to Thursday; and 8.30am - 3.30pm Friday.

**Salary**: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Carterton, OX18 3EZ: reliably commute or plan to relocate before starting work (required)

Work Location: In person