Complaint Handler, Financial Crime

2 weeks ago

London, United Kingdom Alexander Mann Solutions (AMS) Full time

**Responsibilities of the role**: As a Complaint Handler you will**:

- Provide support to the EDD Workstream, supporting a team of analysts.
- Respond to society members complaints while helping with a number of different requests from the Data Lead and Customer Engagement Lead.
- Handle a portfolio of complaints in a fast paced environment.
- Develop and deliver accurate and effective responses, via both written and verbal communication.
- Resolve complaints amicably, considering any level of redress for distress and inconvenience.
- Support root cause analysis activity to identify complaint trends and contribute to mitigating the reputational and financial risk of complaints.
- Experience of resolving Complaints within the wider Financial Services sector (Is preferred, but not essential)
- Excellent Communication and Organisational skills
- Excellent Customer Service Skills
- Ability to challenge the current processes and operations through the use of influencing and negotiating skills.
- Ability to adapt to change; The Programme and its priorities can change quite rapidly, therefore you may be asked to support different areas of the business

**Next Steps**
**_
This client will only accept workers operating via an Umbrella or PAYE engagement model._**

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Job Reference: AMSCWS00429

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