Ict Service Lead

**Job details**:

- Job reference
- REQ00000017728
- Date posted
- 10/01/2025
- Application closing date
- 09/02/2025
- Location
- Carlisle
- Salary
- £45,718 - £46,731
- Package
- Blank
- Contractual hours
- 37
- Basis
- Full time

**ICT Service Lead - Applications CMB1532**:

- Job description

**Salary**:£45,718** - £46,731**

**Hours: 37**

**Location: Carlisle**

**Contract: Full Time, Permanent**

**About us**:
Cumberland Council is an ambitious and forward-thinking authority dedicated to shaping a better future for our communities. We are passionate about creating a vibrant future by addressing inequalities, creating thriving economies that work for our residents and protecting our environment.

At the core of our vision is a commitment to our people, with health and well-being being integral to everything we do, underscoring every initiative and ensuring we provide unparalleled support for all.

We can’t do it without you Come and embark on the journey to a vibrant future with us, where the work you do will make a real impact. Together, let's shape a community that's as dynamic and inclusive as our landscape. Be a part of the transformation

WeAreCumberland

**About this opportunity**
- The role of **Service Lead - Applications** is a key position within the Digital & ICT Service area.
- The role offers the opportunity to work within a dynamic ICT team, delivering the best experience for end-users.
- It provides a chance to take a professional lead in a defined complex area to achieve operational objectives or provide expert advice in a supporting function.
- By leading and managing improvement programs and projects, the role contributes to the continuous enhancement of services.
- The working environment is supportive, with mínimal emotional demands and occasional physical demands such as driving to county-wide locations and extended hours when required for business needs.
- The team values continuous learning and staying updated with the latest technological developments.

**Key responsibilities**
- Evaluate new products, upgrades and enhancements and create plans for implementation of such.
- Act as a “Technology Watch” within the team, keeping abreast of developments in related areas, disseminating this information and assisting with the formulation of forward plans for adoption where appropriate.
- Contribute to ICT service planning by establishing business needs and proposing ICT solutions.
- Lead, manage and deliver cross functional improvement Programmes and Projects including the management of several projects concurrently.
- Propose and develop appropriate ICT policies and review / update these policies and documentation.
- Supports the asset and change management processes through thorough record keeping and reporting (and supports other ITIL disciplines).

**Who we’re looking for**:

- Excellent communication and problem-solving skills.
- Ability to work effectively and efficiently in a fast-paced environment and manage multiple projects simultaneously.

Fundamentally, we are seeking individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change and shape a better future for our communities. Your commitment to these principles will be instrumental in delivering services that are vital to the well-being and prosperity of our residents.

**If this sounds like you, then please get in touch**

**Cumberland Council Staff Benefits**

Pay
- As a real living wage paying employer we offer competitive rates of pay
- Our pay scales are nationally agreed and come with a national annual pay review*
- A range of allowances to recognise times where you're available out of hours if we need you, or where you take on extra responsibilities beyond your role.
- In accordance with the National Joint Council for Local Government Services

Pension
- Opportunity to join a generous defined benefit pension scheme to secure your future (most employees are part of the Local Government Pension Scheme)
- Opportunity to boost your pension with Additional Pension Contributions which will increase your annual defined benefit amount
- Opportunity to build a defined contribution pot on the side of your defined benefit pension through Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise).

Holidays
- 25 days holiday per year when you start, rising to 31 days holiday per year after 5 years of service
- 8 public holidays
- The option to purchase up to 2 weeks additional leave and spread the cost over 12 months

Flexible Working
- Flexible working arrangements including the ability to work remotely from home supporting a culture that fits around you*
- A flexi-time scheme where you could vary your start and finish times and also build up 3 days flexi-time and take up to 2 flexi days off per month*

Learning and Development
- Dedicated development time each week*
- Access to an onl