Recoveries Negotiator

2 days ago

Manchester, United Kingdom EDAM Group Full time

**Who we are**

We are a nationwide team working towards and guaranteeing the same goal; helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.

We take care of people who have been involved in accident by:

- Fixing their car
- Providing them with a replacement
- Helping them recover their losses
- Making them feel secure

**How will you make a difference?**

As a Recovery Negotiator, reporting to our Recoveries Team Leader, your overall responsibility will be to proactively manage a caseload of claims to recover debt from third party insurance companies.

**What will the Recoveries Negotiator be accountable for?**
- Ensuring clients’ claims are dealt with swiftly and professionally and making sure you achieve individual and collective targets
- Looking into the investigation of causes of non-payment delays and their prompt resolution will be key, together with:

- Producing a chronology of events if a hire period is disputed, liaising with insurers and repairers when necessary
- The timely escalation of files to litigation, ensuring the correct procedure is followed and evidence is enclosed.
- Liaising closely with solicitors who act on behalf of claimants in a claim for injury to ensure hire and/or repair losses are successfully recovered.

**How will you make it happen?**
- A proven track record within a fast-paced, target-driven environment, underpinned by experience of liability, fraud, indemnity & quantum disputes
- Excellent knowledge of the ABI GTA and credit hire case law; you’re assertive and persuasive with first-class negotiation and all-round communication skills
- Knowledge of relevant case law where the Insurer is Non GTA
- Exceptional communication and organisational skills
- Ability to work in a fast paced high pressured at times environment
- Excellent time management and good prioritising skills required
- Dynamic, results driven outlook
- Ability to work as part of a team and using your own initiative

**Benefits & Rewards**:

- Hybrid working
- 25 Days holiday + bank holidays
- Holiday buy scheme
- Staff car scheme
- Saving scheme - you save & we match
- Healthcare cash-plan
- Football season tickets - Man Utd, Man City & Sunderland FC
- Enhanced maternity & paternity
- Enhanced sick pay
- Free uniform
- Perkbox discounts site
- Social events
- Employee assistance programme
- Cycle to work scheme
- Eye care vouchers
- Pension scheme

**What guides us?**
- **E**mpathy
- We recognise and celebrate our differences
- We Trust each other and demand a culture where mutual respect is a given
- No one works harder for their customer
- **D**riven
- We share a common goal
- We are driven to be the best that we can be, in all that we do
- Innovation and the spirit to continuously improve are what keeps EDAM driving forward
- **A**ccountable
- Accountability is both an individual and collective responsibility
- Quality is a given
- We own our mistakes and we celebrate our successes
- **M**aking it happen
- We are dedicated to excellence in all that we do
- My individual contribution makes a difference
- We grow through the building and sharing of knowledge

**We understand that we’re stronger together**

**#oneteam**

So, if you have **EMPATHY**, the **DRIVE**and can take **ACCOUNTABLILITY** - **MAKE IT HAPPEN** and click apply

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£27,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Manchester, M22 4RW

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