Control Room Operator
7 days ago
We have a great opportunity for three permanent Control Room Operator's based at EDF Energy's Alarm Receiving Centre (ARC) in Exeter for their nationwide corporate estate.
If you are looking for a role with no physical patrolling then this could be perfect for you
Hours of Work:
- 36.5 hours per week
- Weekdays and weekends
- Part time or full time basis, flexible working hours considered
**Responsibilities**:
- Respond to inbound customer calls
- Operate and monitor control room systems
- Record all events and actions taken
- Ensure all queries are undertaken in compliance with the operating procedures, legislation and codes of practice
- Recognise, react and escalate incidents for both emergency and non-emergency calls and alarm activations
- Implement and act in accordance with relevant policies and service level agreements (SLA's)
- Work as part of a monitoring team
**Requirements**:
- Able to provide high levels of customer service
- Able to work in fast paced environment
- Able to follow process, procedures and standards and keep to SLA's
- Methodical and organised in approach
- Able to pick up in house systems quickly
- Must be able to pass our client's security clearance check
We offer:
- Overtime rate: time and a half
- Full induction and on the job training
- Uniform
- Life Assurance
- On site parking
- Flexible Benefits Scheme - including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
- Access to wellbeing programmes
- Employee recognition programmes which reward exceptional achievements
- Employee Referral bonus with generous bonuses for ‘referring a friend’
- The opportunity to use one working day per year volunteering to help the local community
- Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
**Job Types**: Full-time, Part-time, Permanent
**Salary**: Up to £25,860.00 per year
**Benefits**:
- Additional leave
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Night shift
Work Location: In person
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