Room Attendant

**Room Attendant**:
**£21673 **per annum****:
**Hotel Indigo Exeter, Exeter**:
Perched on the River Exe, in the historic centre of Exeter sits our newly developed boutique Hotel Indigo Exeter. Once described as the Jewel Of the West, Exeter is a place that inspires deep devotion, its culture, architecture and outlook drawing in the curious and rewarding them with a place to call home, whether for a weekend or a lifetime.

Today, Exeter's motto, semper fidelis - ‘always loyal' - is an apt description of how people feel about our neighbourhood. Our hotel is already steeped in local history, it's offerings - and its name - have changed to serve each new era's needs. What started off as a department store called Colson's became Dingles, became House Of Fraser, became the Hotel Indigo Exeter.

Alongside 104 beautifully designed bedrooms we also offer 3 unique Food & Beverage offerings: Colson's Seafood Bar and Grill provides a unique take on contemporary British cuisine. The Dugout is our upscale Sports Bar - the place to kick back and watch the biggest sporting events from around the globe and finally Becketts our skyline Champagne and Cocktail Bar with breath-taking views across cathedral green in the heart of Exeter, the experience at Becketts is unparalleled to anything the city has to offer. If that wasn't enough, we also feature a stunning urban Spa called The Retreat - so there really is something for everyone.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

**The Role**:
We’re looking for a Room Attendant to join our team. As part of our Housekeeping Team, your responsibilities include maintaining the cleanliness and good order of all rooms to create a pleasant environment for our guests and our team. In addition, you will perform cleaning and maintenance of all storage areas, public areas and employee areas to the required standard. You will handle any guest queries in a courteous and professional manner and escalate as required, as well as reporting any malfunctioning equipment, damaged furniture or maintenance problems. The guest experience is at the heart of everything we do, so you’ll need to have a passion for providing excellent customer service.

We’re looking for an enthusiastic Room Attendant with a passion for providing a positive guest experience. Ideally you will also have experience in a similar role, but this is not essential. You’ll need to have excellent personal presentation and a strong work ethic. You will be proactive, able to work under your own initiative and the drive to consistently meet our high standards in terms of cleanliness and brand pillars ensuring our guests have a comfortable stay with us.
- All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility._

**Benefits**:

- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.