Customer Care Advisor

3 days ago


Bathgate, United Kingdom Genius Foods Ltd Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Care Advisor to join our team reporting to the Head of Research & Development (R&D).

**Duties**
- Respond to consumer contacts timeously and own through to resolution
- Identify complaint trends & issues and communicate these in agreed formats and frequencies to key stakeholders (agreed with Head of R&D)
- Create and distribute customer care reports to the management teams (as agreed with Head of R&D)
- Make decisions on appropriate level of reimbursement or action for each individual case in accordance with guidance from Head of R&D
- Escalate issues to Head of R&D where these can not be resolved at first point of contact or where customer has experienced a number of issues
- Maintain an in-depth product knowledge and an understanding of the internal manufacturing processes - be a customer care champion & Genius product expert
- Take part in quality meetings with the production sites and share relevant customer/consumer feedback

**Skills & Experience**
- Previous experience in a customer service or sales role is essential
- Previous experience in FMCG is desirable
- Strong communication skills are key both written and verbal
- Ability to analyse information quickly and make informed decisions that benefit the client.
- Excellent data entry skills with attention to detail to ensure accuracy in client records.
- A positive attitude, willingness to learn, and ability to work collaboratively within a team environment.

**Job Type**: Part-time

Pay: Up to £15,000.00 per year

Expected hours: 20 per week

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (required)
- FMCG: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 24/01/2025
Expected start date: 02/02/2025



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