Customer Care Advisor

**Vacancy Name**

Customer Care Advisor

**Vacancy No**

VN3957

**Location City**

Durham

**Contract Type**

Permanent

**Hours per week**

37.50

**Working Days & Times**

9am-5pm, 8am-4pm, 12pm-8pm(rotation)

**Salary Minimum Pounds**

£23400

**Salary Maximum Pounds**

£23400

**Description**

Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

**Role Information**

**DUTIES**

**This role requires someone who is passionate about providing outstanding customer care to our learners and employers. You will be responsible for receiving and responding to all inbound enquiries from customers and will involve you working collaboratively with other teams to provide a timely resolution to the customers enquiry.**
- Respond to and deal with all inbound enquiries from learners by investigating and responding to the enquiry timely.
- Ensure that all learners receive a first class after care service.
- Be able to provide appropriate solutions to learners to enable them to complete their course.
- Be responsible for ensuring you have accurate and up to date business knowledge, to be able to respond to learner queries.
- Provide daily updates to your team leader regarding performance against set key performance indicators.
- Ensure that all learner records are maintained timely and accurately providing a robust audit trail.
- Ensure that all correspondence to customers is professional and provides a positive image of LCG.
- Be adaptable by support colleagues within the team during peak times.
- Conduct your role in line with the company values and expected behaviours.
- Implement and comply with the Safeguarding and Health and Safety Policies.
- Ensure the maintenance of confidentially and professionalism at all time.
- Promote equal opportunities and recognition of diversity throughout the company

**GENERIC DUTIES**
- Conduct your role in line with the company values and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
- Ensure confidentiality and professionalism at all times.
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

**Working Flexibly**
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

We can provide this advert in an additional format if required.**Essentia Criteria**

**ESSENTIAL CRITERIA**
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
- Ability to work under pressure
- Excellent telephone manner
- Previous Customer service experience
- Good communication skills both verbally and written
- Capable of identifying and solve problems and priorities own workload
- Basic knowledge of Word, Outlook and PowerPoint. Good knowledge of Excel including basic formulas.
- An excellent telephone manner
- Previous experience of dealing with incoming calls from customer
- Confident speaker
- Good listening skills
- To be accurate with excellent attention to detail
- To be methodical in your approach

**Why work for Learning Curve group?**
- There are many reasons that make Learning Curve Group a fantastic place to work

Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me

In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:

- 26 days annual leave + Bank Holidays
- Buy & Sell an additional 5 days each year
- Length of service annual leave increments starting at 2 years
- Healthcare Scheme
- Tech Scheme
- Ikea Scheme
- Cycle to work Scheme
- Paid Volunteer day each year
- Early Finish Fridays on the last Friday of every month
- Student / Teacher Discount
- Uniform

**HEAD OFFICE PERKS**
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
- Electric Car charging points
- Free fruit, Coffee and Tea
- Onsite Shower
- Prayer room on request or list of nearest available places of worship

**EQUAL OPPORTUNITIES**

Don’t just take our word for it though Our com