Care Coordinator

2 days ago

Norwich, United Kingdom Better Healthcare Services Full time

Care Coordinator

Location: Norwich

**Salary**: £20,000-23,000 pa

Type of Work: Full time, Permanent role

Closing Date: N/A

Hours: Full time-40 hours per week Monday to Friday 8.30am to 5.30pm

Better Healthcare are looking for a Care Coordinator to join our dedicated Norwich branch.

The role of Care Coordinator is to promote Better Healthcare as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

Are you a dynamic Care Coordinator with solid planning, rostering and problem solving experience with a flexible, enthusiastic and can-do attitude?

Within the branch you will be assisting and supporting the team in ensuring that key business and compliance targets are met. Within this role you will strive to delivering a high standard of accuracy in Rota management, Quality monitoring as well as havethe opportunity to remain ’Hands on’.

**Key duties will include**:

- Allocating care workers with the right skills and experience to deliver the best quality care and support to each customer.
- Organise Care Workers rota’s to minimise changes to the service and travel between customer homes.
- Responding efficiently to day to day changes in the care and support packages.
- Implementation and monitoring of all relevant aspects of the Electronic Call Monitoring System.
- To ensure that all customers are correctly allocated on colleague and call times reflect the care package. To advise Field Care Supervisors of new care packages and ensure that care plans are completed within agreed timescales.
- Establish strong working relationships with all key stakeholders, including commissioning teams, Safeguarding Teams, social workers, procurement, District Nurses, OT’s and PT’s.
- To bid for new care packages and work closely with the branch recruiter to ensure that new care packages have the required staff cover.
- Identify trends to predict future requirements
- Ensure all career receive comprehensive schedule information
- To achieve targets, KPI’s and objectives set by the Registered Manager.
- On call duties as arranged locally
- To be conversant with the Care Standards Act 2014 and legislation governing the service and other regulations concerning the provision of domiciliary care.
- To be familiar with the Company’s obligation under the Health and Safety at Work Act 1974 and other Health and Safety Regulations detailed in the company’s Health & Safety Policies.

**We are looking for**:

- Previous coordination experience is desirable
- Experience of customer care/handling complaints/problem solving.
- Ability to work as part of a team as well as be self-motivated
- Excellent communication skills, both written and verbal.
- Very good interpersonal skills.
- Ability to manage difficult situations calmly and effectively.
- Excellent organisational skills
- Ability to lead and motivate staff.
- Driving license (Desirable)
- Knowledge of Care Quality Standards of Care,
- Knowledge of, and commitment to, person centred approaches to care.
- Knowledge of IT systems - Microsoft office: Word, Excel, Outlook etc.

**What we offer in return**:

- A competitive salary
- 31 days annual leave
- Employee Assistance Programme
- Work Place Pension
- To work within a business with significant growth
- Supportive working environment with ongoing learning and development opportunities.

Better Healthcare reserve the right to close a role at any time.

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