Customer Service Administrator

Company Description

Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Rugby site are now recruiting for a Customer Service Administrator on a full time** **basis.

**Salary**: £24,680 per annum

Working hours: Any 5 in 7 Days 6:00-14:00/14:00- 22:00

**Job Description**:
The purpose of a Customer Service Administrator is to support the day to day administration of customer Support, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator:

- Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
- Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
- Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
- Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
- Control of customer shelf life settings within SAP
- Manage EDI crashes within SAP, processing failures and resolving issues
- Cap and allocate stocks to orders capturing fulfilment to customers where requested
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
- Provide client reports that are accurate and communicated within the agreed timeframes
- Ensure a positive client experience through high quality service and communication thereby attaining client retention
- Provide detailed traceability reports to clients within an agreed timescale
- Obtain special costs for one off delivery points and off delivery destinations
- Communicate with internal teams to achieve query resolution for clients
- Looking after a portfolio of clients on a daily basis

**Qualifications**:

- Excellent verbal and written communication skills
- Exceptional attention to detail
- Ability to work in a pressurised environment
- Ability to work using own initiative
- Effectively prioritising work load in order to meet set deadlines
- Customer Service driven, in order to maintain a high level of customer focus
- Computer literate particularly with MS Word, Outlook and Excel
- Previous experience in a similar role (ideally within a major distribution operation)
- Professional, approachable and helpful to ensure smooth running of the general operation
- Enthusiastic, conscientious and reliable

Additional Information

As part of its Drive to make **Great Bear** a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Competitive salary
- Competitive holiday entitlement
- Pension scheme
- Life Assurance
- Retail discounts via our benefit platform