Advice and Information Team Leader, Northern Ireland

**Job Title: Advice and Information Team Leader, Northern Ireland**

**Region: Northern Ireland
- Home Based**

**Directorate: Operations**

**Contract: Permanent, Full Time, 35 hours per week**
**Salary: £30,600 to £31,600 per annum**

**The Role**

At the Royal British Legion, we believe in building on potential. As an Advice & Information Team Leader your ability to ensure thateach office in your region delivers high quality person centred advice and support to beneficiaries, members and the publiccould have a real impact on people’s lives.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As anAdvice & Information Team Leader you will be responsible for holding regular complex case discussions with your team members to ensure that complex and vulnerable clients are well supported.
- Manage the services and support provided by team members and volunteers,ensuring this meets appropriate quality standards and delivers personalised,outcome focussed, flexible support in accordance with Legion policies and bestpractice.
- Ensure individual cases are allocated and supported in an integrated way thatbest meets the beneficiaries’ needs and where appropriate referrals made tospecialistLegionadvisors,Legionservices(e.g.breakcentres,carehomesetc.)or otherstatutoryornon-statutoryprovidersasnecessary.
- Co-ordinate the allocation of resources and planning of support activities withinthe welfare team, planning regular or peripatetic beneficiary support sessions insecondary locations drawing on inputs from other charities and providers asappropriate.
- Oversee caseloads and monitoring volume, ensuring that trends are identifiedand fed back to inform area and national resource planning and, collectingappropriatecaseworkdata,toinformlocallobbying/serviceimprovementcampaigning.Ensure effective case managementis undertaken and standardsaremaintainedthroughregularauditofcasework.
- Ensureteammembersmaintainaknowledgeandunderstandingofservicesandsupport available from the Legion, statutory and other local providers. Identifyandexploreopportunitiesfor joint-workingorcollaborationwiththeaimofextendingandimprovingthesupportavailabletobeneficiariesandensuringthisisprovided in a co-ordinated way.Providing, where appropriate, information onlocal services to the knowledge management team to inform the knowledgedatabase.

This role is home based but we have adopted a hybrid working model, where you will still travel regularly to meet with staff. A full driving license and access to a vehicle is therefore essential and you will be required to live within the region.

About the Royal British Legion - Careers in Advice and Welfare

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.

Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community.

Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support - working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could havea profound effect on their lives.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll finda role here that works for you, with career opportunities right across the UK.

**Diversity Statement**

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a trulyinclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

**How to Apply**

**Closing date for this role is:Tuesday 5th April