Programme Support Officer

Are you organised, proactive, and looking to build your career in project and programme management? We are seeking a Programme Support Officer to join our Portfolio Management Directorate on the Future Workforce Service (FWS) Programme. This is a key role supporting change that benefits NHS services, patients, and the public.
About the role
As a Programme Support Officer, you’ll help keep the programme running smoothly by coordinating governance meetings, managing documents and reports, tracking risks and issues, and acting as a key contact for stakeholders. You’ll work closely with Programme and Project Managers to ensure processes and controls are in place, supporting planning, scheduling, budget monitoring, and reporting to deliver on time and to quality standards.
Who we’re looking for
We’re looking for someone organised, detail-focused, confident with Microsoft Office tools (including Teams, Project and SharePoint), skilled at building strong relationships, and experienced in providing high-quality administrative or programme support.
What do we offer ?
27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Flexi time
Hybrid working model
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme and access to a wide range of benefits and high street discounts
As a Programme Support Officer on the Future Workforce Service (FWS) Programme, you will:
Support programme delivery by coordinating activities, monitoring progress and ensuring adherence to NHSBSA project and programme frameworks.
Organise and manage governance meetings, including scheduling, preparing papers and tracking actions.
Manage programme documentation, maintaining version control, permissions and online repositories.
Monitor and report on risks, issues, and budgets, escalating where appropriate.
Assist with planning and scheduling at both programme and project level.
Produce and distribute key reports to support effective governance and decision making.
Act as a point of contact for stakeholders, gathering updates and supporting engagement across internal and external partners.
Provide quality assurance support, ensuring documentation and processes are audit-ready.
Contribute to knowledge sharing and continuous improvement within the programme and wider project management community.
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most
We are people connected to care.
In this role, you are accountable for
**Project Delivery**:
Deliver change initiative, work package, work stream or small project in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.
**Planning and Scheduling**:
Assist with and maintain appropriate systems to enable effective planning and scheduling at both programme and project level.
**Business Case**:
Assist with the development and approval of the Business Case.
**Budget**:
Assist with the monitor of programme spend and contribute to the compilation of budgets.
Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls
**Resources**:
Schedule / manage resources working across the programme.
Work as part of a small team.
**Stakeholder Management**:
Act as the focal point for project responses to requests for information.
Work with stakeholders to gather updates against agreed actions, risks and issues.
**Risks and Issues**:
Assist with the identification of risks and issues and maintain risk and issue logs, escalating as appropriate.
Ensure risk management within project team is in accordance with NHSBSA Corporate Risk Management Framework.
**Governance**:
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