Customer Service Recruitment Managers

BardWood Support Services, established in 2015, is a successful recruitment company to the Facilities Industry. Due to huge growth, we are expanding our business, and are recruiting for **Customer Service Recruitment Managers.**This will be based in our Head Office in Wickford, Essex. Due to the expansion of our business, and the client locations within various portfolio’s nationally, mobile working may be of requirement.

This is an amazing opportunity to join a recruitment company who pride themselves on client relationships, building repour and having a keen attitude to deliver an exceptional service.

BardWood recruit for Security Officers and Cleaning Operatives to some of the biggest FM companies nationwide. We are also expanding into other soft service sectors.

This position is slightly different to other Customer Service Recruitment Managers. You are not required to conduct sales calls or have targets based on this. With support of your own in-house resourcers, you will be able to manage, maintain and recruitfor your clients effectively. Each desk has its own sector and 24-hour support. Bonus is rewarded on Key Performance Indicators and Service Level Indicators.

**Days: Monday to Friday**

**Hours: 40 hours a week, flexibility required**

**Salary: Range £28,000 to £36,000 - depending on experience with O.T.E of £50,000 plus**

**Start: Immediate**

**Location: Wickford, Essex**

**Duties**:
Responsibility for the operational performance of the allocated business in relation to overall targets set. Control over the client base, encompassing the management of service delivery of contracts. Maintain control and utilisation of labour and otherresources through effective management teams. The execution of the responsibilities, of the role, paying due regard to the lawful and ethical standards involved. Ensure compliance with relevant legislation.
- All clients are fully satisfied with the service provided
- Ensure recruitment targets are met to achieve service delivery for all existing and new clients
- Ensure performance indicators are constantly maintained and improved
- All direct reports have a comprehensive knowledge of the Business Management System and work to the required standards
- Ensure contracts are commissioned to agreed timeframe, standards, and profitability
- Liaise with sales team to identify new business opportunities
- Develop and maintain key customer relationships
- Maintain and promote the reputation of the company
- Achieve annual and period profit targets
- Efficient and effective deployment of employees about client needs
- All employees to receive relevant training for their role. All staff to receive induction & training
- Manage support and develop all direct reporting managers within the business
- Conduct and monitor performance reviews/appraisals of direct reports
- Agree and support development plans following appraisal
- Ensure that all staff comply with Statutory/Company requirements
- Maintain / promote company vision and values
- Assist in the development of the business strategy to deliver and maintain growth
- In liaison with HR Manager ensure employee issues are dealt with according to Company Policy
- All staff to work to the Quality Procedures and to the recognised Industry standards
- Support the business as required by the Commercial Director
- Support the company with any projects as required

**Requirements**:

- Previous experience within the recruitment / operational industry
- To be computer literate
- Willingness to learn, adapt and have a flexible approach

**Benefits**:

- Pension Contribution
- Flexible working
- We appreciate that people work hard, therefore we reward with incentives, and to keep things fun we have an inhouse games table to be used at any time

**Note**:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the postholder throughout the period of employment. Thejob description maybe varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.