Customer Service Advisor

**Customer Service Advisor**

**Wickford, Essex**

**Flexible working hours and days**

**Monday to Saturday - 8.30am - 5pm**

**Sunday - 10am - 4pm**

**Salary £25,000 - £30,000 pro rata (DOE)**

**21 days holiday pro rata plus Bank Holidays**

Are you looking to return to work after taking some time out and need a job that offers flexible working hours and days?

Do you struggle with work life balance and need a job that offers flexible working hours and days that fit around your schedule?

Are you ambitious, accountable, enthusiastic, and show initiative?

Do you enjoying helping people and do you have a natural ability to show empathy and understanding?

This is the ideal role for a proven Customer Service Advisor to advance their career with one of the leading outdoor living companies in the retail space.

You will be responsible for helping to provide customer service to our new and existing customers via our OMNI channel platforms.

About Us

At White Stores, we are passionate about outdoor living. For more than 15 years, we have been at the forefront of the garden furniture industry, bringing exclusive and innovative designs to our customers, as well as top level customer service in the formof lengthy warranties, free deliveries and 14-day money back guarantees.

We have a dedicated team of over 100 people incorporating marketing and purchasing, warehouse and showroom staff, all offering incredible customer service at every stage of the customer journey.

Due to our rapid growth and current expansion, we are now looking for a Customer Service Advisor to join us at our Wickford Head Office as part of our Customer Service team.

Perks

Cycle to work scheme, Gym discount, Staff discount, Employee of the month nomination scheme (monetary reward and company recognition) Ladies Breakfast, Football (staff clubs) Table tennis, Employee Assistance program

The Benefits
- Salary £25,000 - £30,000 pro rata (DOE)
- 21 days’ holiday pro rata plus Bank Holiday
- Pension
- Paid OT
- Casual dress

Your Role will include
- To deliver that service within the departmental standards
- To complete outbound tasks such as calling customer with order updates and possible sales opportunities
- To ensure that our excellent Social Media footprint it maintained, including Trust Pilot, Google, FB, and Instagram
- To maintain a high level of accuracy in both communication with our customers and internal systems
- Additional tasks may be required as authorised by your line manager from to time to meet the needs of the business

About You

To be considered as a Customer Service Advisor, you will need:

- Experience of customer services
- Experience with dealing with customer complaints
- Ability to build good working relationships with colleagues
- Good listening skills
- Problem solving skills
- Attention to detail
- Ability to manage time effectively
- Ability to multitask
- Ability to work as part of a team
- Ability to use own initiative
- Committed to learning about our product range

Other organisations may call this role Customer Care Rep,? Customer Care Advisor, Customer Care Officer, Customer Resolutions Officer, Customer Resolutions Assistant, Contact Centre Representative, Contact Centre Officer, Contact Centre Advisor, or CustomerAftercare Advisor, Sales Advisor, Call Centre Operative, Call Centre Advisor, Sales Rep, Sales Executive, Inbound Sales Associate, or Inbound Sales Executive.

White Stores is proud to be an equal opportunity workplace. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We believe the more inclusive our environments are,the better our work will be.