Customer Service Agent
7 days ago
**Salary**: £23,712 pa
**Weekly Hours**: 42.5 hours/week
**As the UK’s leading vehicle rental specialists, we commit to keeping our customers mobile, that’s what we do.**
As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues, and managers to ensure our vehicles are where we need them to be when we need them to be there.
**Life as a Customer Service Agent with Northgate Vehicle Hire**
Our branches are busy, fast-paced places to be and, as a **Customer Service Agent**, you will be right at the very center of it. You’re often the first point of contact for customers; so confidently delivering **great service** with a smile is second nature. Where **you excel** is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account, or overseeing the daily vehicle movements in and out of the branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our **proven induction training** will take care of that) but you’ll need all of your customer service know-how, administration skills, and most importantly your calm, ‘can-do’ attitude (along with the Full UK or EU Driving Licence, of course) to get things done.
The branch in Bristol_ _is home to a fleet of over 1700_ _light commercial vehicles and along with 10 very experienced Technicians is a key branch in the Northgate network. Maintaining administration for a wealth of customer accounts, creating and maintaining vehicle damage claims and liaising with other Northgate bodyshops. Part of a strong team of 4 you will report to the Rental Manager and be the Face of Northgate, meeting, greeting and assisting customers. It is a busy, exciting place to be and you can be sure that you will not ever be looking for something to do. We offer a **varied, constantly changing workload **for individuals whom seek fresh daily challenges
**As a Customer Service Agent with Northgate Vehicle Hire, we offer**:
Of course, a **great basic salary**, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to)
- A fantastic **quarterly bonus** scheme
- 23 days of **annual leave** (+ bank holidays) and an extra day’s leave to celebrate your birthday
- free** life assurance**:
- **well-being **services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible **Gym memberships**:
- exclusive employee **vehicle-leasing **schemes
- ** pension** & **save-as-you-earn **share scheme
- Our **Benefits App** offers unlimited access to a huge range of **retailer discounts** and** cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
Northgate Vehicle Hire is the UK’s leading provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organizations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - with over 60 Northgate Vehicle Hire branches nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate - few other businesses can offer you the support and** long-term security **as us, this is a **great opportunity to progress** your career
**Join our Team**
If you would love to join our **amazing team** in our busy branch as a Customer Service Agent
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