Allocations Officer

1 day ago

Dartford, United Kingdom Dartford Borough Council Full time

**Salary**: £24,393 per annum rising to £26,461 after annum after 12 month satisfactory service

Dartford Housing Services really value the contribution our staff make, and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment.

We are looking for a driven, well organised individual who can work equally well as part of a team and also independently. Reporting to the Senior Allocations Officer, you’ll have a good working knowledge of housing legislation and in particular the role of the Local Authority to deliver parts 6 and 7 of The Housing Act 1996.

Educated to at least GCSE level or equivalent experience working within the housing sector, you will use your excellent interpersonal skills to continue to build on established relationships with partner agencies including housing associations and supported housing providers.
You will play a key role in delivering housing need in the borough as part of a wider integrated Housing Solutions Team. You will be passionate about customer service excellence and will be a significant contributor to our vision of becoming the best Housing Team in Kent.

**The post holder will be directly responsible for**
- Considering medical and welfare cases and assessing if criteria is met in relation to the policy
- Allocating social housing according to the relevant policies

**You must be able to demonstrate the following**:

- Confidence, enthusiasm and a flexible approach;
- Excellent administration skills, numeracy skills, accuracy and attention to detail;
- Good keyboard skills and the proven ability to learn and utilise new software;
- Good customer care skills;
- The ability to discuss sensitive issues with our customers calmly
- Excellent written and oral communication skills.

This post is considered by DBC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

37 hours per week, Monday
- Friday. Hybrid Working and Flexi time available. Free parking.
“The Council is an Equal Opportunities Employer”

**Salary**: £24,393.00-£26,461.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Dartford

Reference ID: DBC/AO

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