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Administrator
2 weeks ago
We are currently recruiting for an **Administrator** to join our team in **Burnley**. This role involves managing reception and front-of-house duties, ensuring a welcoming and efficient service for visitors and staff. You will collaborate with team members to achieve departmental objectives and support day-to-day operations. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment.
**Please note, this is a fixed-term contract (FTC) for maternity cover, lasting 12 months and offered on a part-time basis of 18.5 hours per week**
**Requirements**:
**Outline of key responsibilities for the Administrator**
- Providing professional administration support to Newground staff in liaison with the
- Management Systems Coordinator. General typing / mail merge / photocopying / collating information/ Scanning documents / maintaining spreadsheets/databases
- To ensure that customer feedback information is reviewed and effectively reported on through obtaining and collating information from project evaluation surveys/customer feedback surveys/ press media coverage/customer satisfaction surveys.
- Ensure the customer relationship management database is kept up to date with all the required information for each contact.
- To use social media and utilise Social Media management systems to find and engage with potential customers, listen to brand chatter and drive traffic to the company website.
- Collating paperwork relating to funding / audits
- To ensure the reception area projects a professional image and ensure any information displayed is up-to-date and relevant.
- To ensure that any visitors to Newground are welcomed and dealt with professionally and promptly.
- To answer all external telephone calls promptly, ensuring any messages are relayed clearly to the relevant person.
- To take responsibility for the mail room and ensure that both incoming and outgoing mail is processed promptly.
- Administration of internal and external events; updating spreadsheet bookings/room bookings/purchasing refreshments/obtaining costs etc.
**We are looking for someone who has**
- **Proven experience of providing a comprehensive administrative service**:
- Experience of working with a broad range of customers
- Ability to work under pressure, delivering quality work to tight deadlines
- To demonstrate a proactive approach to problem solving
- An ability to work on own initiative
**Benefits**
**Please note, this is a fixed-term contract (FTC) for maternity cover, lasting 12 months and offered on a part-time basis of 18.5 hours per week**
- **Starting salary of £24,243 (Full time equivalent)**:
- Annual pay scale increase
- 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
- A flexible working environment, with a range of family friendly policies
- **You will be working 18.5 hours per week, days are negotiable**:
- **Office Based Role**:
- Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
- Wide range of technical, professional, and personal development training opportunities
- Attractive pension scheme
- Health and wellbeing benefits including access to GPs
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
- To view the full range of our award winning benefits click on the Employee Benefits Link
