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Pensions Administrator

2 weeks ago

Leeds, United Kingdom TPT Retirement Solutions Full time

Contract Type
**Permanent**
- Location
**Leeds**

**The Vacancy**

Are you detail-oriented and passionate about accuracy and efficiency? Join our team as a Pensions Administrator - Quality Assurance, where you'll ensure precision in pension calculations, refine processes, and deliver exceptional service.

**Purpose of the Role**

Quality Assurance is a growing area of focus within our business (and many others). It’s a hot topic

The team is small but growing and all have a background in administration and are genuinely interested in “making pension schemes perform better for everyone” with the focus being on regularly reviewing administration real world cases, practices and systems to ensure efficiency (makes it better for administrators) and accuracy (makes it better for our members).

**You will be accountable for**:

- Appling your technical expertise and detailed pension calculation knowledge to review case work and processes, ensuring accuracy and quality.
- Working as a team to conduct audits and quality assurance for set processes within our Defined Benefit and Defined Contribution administration function, providing summary reports of your findings and making recommendations for improvements.
- Working alongside the QA Team Guide you will have the opportunity to develop the QA team’s systems and processes, root cause analysis programme and complaints review procedure.
- Delivering exceptional service to colleagues, members, and employers, ensuring compliance with service levels and striving for customer delight at all times.
- Completing monthly QA tasks in line with established processes, maintaining accountability for all aspects of the QA Pensions Administrator role.
- Partnering with QA team members and other departments to conduct User Acceptance Testing (UAT) for new system releases and related updates.
- Ensuring the accuracy of member and employer data, taking ownership of your personal work quality while contributing to team performance.
- Conducting peer reviews of colleagues’ work, ensuring consistency and precision.

**Skills & Experience**:

- Proven and relevant pensions administration experience is essential.
- Experience of undertaking detailed, manual benefit calculations.
- This role demands a keen eye for detail and a questioning attitude.
- Excellent pensions technical knowledge, enabling you to navigate complex scenarios with confidence.
- A cooperative mindset, excellent communication skills, and a proactive approach to problem-solving when engaging with technical and non-technical stakeholders.

This role offers hybrid working and the office is located in central Leeds, 5 minutes’ walk from the train station.

If you like to learn & understand things, identify improvements, influence decisions, implement changes and build on your confidence, this role will give you that opportunity and we would love to hear from you. Submit your resume and a cover letter outlining your relevant experience and why you are passionate about this role.

**The Company**

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with over 75 years’ experience of managing defined benefit and defined contribution pension schemes. It has £9.6 billion of assets under management (as at 30 September 2023) and 448,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.

**Benefits**

**Competitive salary**

**Performance-related bonus**

**Pension scheme**

**Sports and social events**

**Training and development plan**

**Flu jabs