Outpatient Bookings Advisor

**Outpatient Bookings Advisor | Administration department | Team Management | Bristol | Full Time, Permanent | Monday '“ Friday | Free Parking | Excellent Benefits |**

Spire Bristol Hospital are looking for someone with a background in Customer Service to join their established team by taking on a Bookings Advisor role on a full time, permanent basis which is Monday '“ Friday.

Spire Bristol Hospital is the largest private hospital in the South West, offering fast access to a broad range of treatments and services including complex surgery and a Children and Young People's Service. Our high-quality accommodation and aftercare means we're committed to looking after you and your health.

**Duties and responsibilities**
- Managing the reservation process, to ensure outpatient appointments and theatre utilisation are maximised
- Inputting outpatient appointments, and theatre bookings to the hospital's computer system, ensuring that the data retained on the system is accurate, complete and timely.
- Preparing and distributing patient administration documentation and correspondence, whilst maintaining/updating patient records on SAP (the hospital computer system.
- Dealing effectively with emergency admissions, via relevant departments.
- Collating all in-patient returned documents (registration forms and questionnaires) accurately
- Support and compliance of standardised department process and procedures.
- Face to face liaison with patients and consultants providing information where requested and making appointments.
- Process payments / collect credit card details both over the telephone and face to face, and liaising with insurance companies to pre-authorise patient treatment.
- Developing and maintaining relationships with both private and NHS medical secretaries, GPs, Consultants, patients and patients families and all departments within the hospital, responding to enquiries appropriately
- Ensuring the confidentiality regarding information and disclosures of information relating to patients and users of the hospital in accordance with the Data Protection Act 1984
- Continuously improving both oneself and the team to deliver on the key tasks and objectives identified at positive performance reviews and to attend training events and meetings in order to acquire the knowledge and skills that have been identified as making the post holder particularly successful
- To comply with all Health and Safety at Work regulation including COSHH where applicable, whilst being aware of corporate and local safety policies.
- To work with guidance on moving and handling, as identified in corporate and local policy and discussed at mandatory training sessions. Working in a safe manner using only recognised techniques and equipment identified by the hospitals moving and handling co-ordinator..

**Who we're looking for**
- Background in being in a customer service role '“ this is essential that you have this experience.
- Being in a position where you have dealt with administrative duties.
- Must be IT literate.
- Customer facing environment as well as good telephone manner.
- Ability to work on your own initiative, as well as within a team.
- Preferably an English Language GCSE at least.

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.**

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: Spire Bristol Hospital is the largest