End User Support Specialist
7 days ago
**Responsibilities**:
- Deploy and provide IT support to a variety of laptops/desktops and supporting peripherals.
- Liaise with 3rd line IT teams for additional support of servers, network equipment, voice and video hardware and mobile devices.
- Respond to IT incidents, perform incident resolution or, when needed, escalation to the appropriate group.
- Support software installations.
- Maintain security and policy compliance while performing technical tasks.
- Contribute to technical documentation, knowledge articles, procedures & process definitions.
- Support emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
- Contribute to IT projects as needed and as coordinated by the assigned project manager/IT Business partner.
Spring Engineering Solutions (a trading name of Roevin Management Services Limited) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Spring Engineering Solutions is an Equal OpportunitiesEmployer.
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