End User Support Engineer

1 week ago


Bristol, United Kingdom hays-gcj-v4-pd-online Full time

Your new role This is a 6‑month fixed‑term contract, starting in April. You will work a 40‑hour week, with weekend working likely to be required every other weekend (time off scheduled mid‑week accordingly). Key responsibilities include:Accurate data input and device allocation trackingSupporting unit pre‑delivery activity (late April/May) and camera unit delivery from June onwards.Configuring hardware, charging peripherals, and BWV camera unitsManaging firmware updates and troubleshooting software issuesConnecting docks to secure networks (Ethernet, VLAN configuration)Coordinating with stakeholders including security, facilities, and IT teamsCreating documentation, SOPs, and training materialsDelivering user training and handling support incidentsEnsuringpliance with legal frameworks and maintaining audit trailsWhat you'll need to succeed A driving licence is essential as travel to multiple sites will form part of the role. Strong technical skills in hardware setup, configuration, and networking basicsExperience with asset management, including inventory control and lifecycle managementAbility to plan deployments across multiple sites with minimal disruptionExcellentmunication skills to liaise with stakeholders and train end‑usersKnowledge of BWV camera technology is advantageous.Understanding ofpliance andernance requirements around technology usageWillingness to undergo security clearance, which requires having lived and worked in the uk for a minimum of five years.


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