Customer Service Administrator

2 days ago

Rochdale, United Kingdom Mpeople Full time

people Recruitment are currently seeking an enthusiastic and confident **Customer Service Administrator** on behalf of our client who are a reputable and thriving international logistics provider based in **Rochdale**.
- Location: Rochdale (OL16)
- Hours of work: 08:30 - 17:30, Monday to Friday
- Salary: £22,500
- Benefits: 27 days holiday plus bank holidays, advanced company pension, and free parking

The Customer Service Administrator will liaise with various business stakeholders to ensure that the customer receives a quality service. The role will interact with the customers and provide and process information in response to inquiries, concerns and requests about the collection or delivery of export shipments and UK shipments.

**Duties will include but not be limited to**:

- Administration of commercial invoices to ensure accuracy in line with customs regulations for export to Europe
- Managing the CRM system to prepare shipments for export processing
- To provide a professional image of the business in dealing with customers on the phone or electronically
- To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
- To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action
- To respond promptly and accurately to customer enquiries
- To record accurately all actions taken so that they can be reviewed and analysed
- Error report management and customer KPI report production utilising the Active Report system and Hyperion
- To analyse data from IT systems to understand the customer situation
- To handle and resolve customer complaints in a professional manner
- To remain self-controlled and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
- To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
- Occasional visits to customers including face to face meetings and service reviews

**The required traits, skills, and background**
- Excellent communication and relationship building skills (written and verbal)
- Ability to tailor your communication/language in a way that the customer understands
- Understands the importance of listening and understanding situations from another’s perspective
- Excellent problem solving and analysis skills
- High levels of accuracy and attention to detail
- Able to efficiently plan a workload that has proactive and reactive elements to it
- Adaptable and willing to learn
- Self-motivated and able to use own initiative to manage your own workload
- Experience within the logistics or transport sector (road operations) would be advantageous, but is not essential
- Geographical knowledge of Europe and/or UK road operations would also be advantageous but is not essential

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received. We wish you the best of luck with your job search.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

  • Customer Service Administrator

    2 weeks ago

    Rochdale, United Kingdom Perfect Fit People Ltd Full time

    Are you an experienced **Administrator **with a flair for **Customer Service** and confident **Excel **skills? Do you love dealing with customers and solving problems? This innovative and established business have been supplying their world class products both in the UK and overseas for over 20 years. Their reputation is based on providing a quality...

  • Customer Service Administrator

    1 week ago

    Rochdale, United Kingdom British Millerain Full time

    Join our growing sales team at British Millerain, a world-renowned leader in specialist têxtiles for outerwear since 1880. We partner with leading clothing brands globally, offering high-quality, innovative fabrics. We are seeking an enthusiastic, organised, and detail-oriented individual to join our customer service administration team. This position is...

  • Customer Service Administrator

    6 days ago

    Rochdale, United Kingdom Mpeople Full time

    Mpeople Recruitment have a fantastic new opportunity for an experienced **Customer Service Administrator** to join a thriving manufacturing business based in **Rochdale (OL16)**. - **Location**:Milnrow, Rochdale - **Salary**: £20,000 - £22,500 DOE - **Hours**:8.30am - 5pm, Monday to Thursday and 8.30am - 3pm Friday - **Holidays**: 28 days including bank...

  • Customer Service

    1 week ago

    Rochdale, United Kingdom Energy Funding Service Full time

    **About us** Energy Funding Service, is a growing company in an exciting industry. We aim to help as many individuals as possible and create a brand in the Energy Industry. Our service is highly valued in the Energy Industry helping people in the UK make their homes more energy efficient. Our team help over 1000 people per week qualify for Government...

  • Export Customer Services Administrator

    7 days ago

    Rochdale, United Kingdom Price Personnel Ltd Full time

    To liaise with a wide range of people to ensure that the customer receives quality service - The role will interact with every aspect of the business both in the UK and throughout our European network. The aim of the role is to develop a culture of trust both internally, within our network and with the customers, in the pursuit of delivering a quality...

  • Customer Support Administrator

    2 days ago

    Rochdale, United Kingdom Wireless CCTV Full time

    **Customer Support Administrator**: £19,000 to £21,700** **Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers.** This is an incredible opportunity for a...

  • Customer Service Representative

    1 week ago

    Rochdale, United Kingdom Number One Kitchens Full time

    We are a retail supplier of fitted kitchens looking for an enthusiastic person to join our Customer Service team. The role would include providing first class customer service to our customers, resolving customer issues and queries. You would be expected to make appointments, take payments and book deliveries. **Skills**: You will need a strong focus on...

  • Customer Service Advisor

    1 week ago

    Rochdale, United Kingdom InXpress Full time

    InXpress is a growing international express and freight company, reselling the services of market leaders in the transportation industry. We are looking for a dynamic Customer Service Advisor to join our team. We act as a key link between our customers and the couriers to ensure the transportation process happens as smoothly as possible. **PRIMARY...

  • Customer Service Advisor

    2 weeks ago

    Rochdale OL DJ, United Kingdom Energy Funding Service Full time £23,000 - £24,500 per year

    Job OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will play a vital role in ensuring customer satisfaction by providing exceptional service and support. This position requires a strong ability to communicate effectively and analyse customer needs.DutiesRespond promptly to...

  • Customer Service and Operations Manager

    1 week ago

    Rochdale, United Kingdom Zachary Daniels Full time

    Customer Service & Operations Manager - Middleton, Greater Manchester To £24,000 plus great bonuses Our client is a growing business operating in a thriving industry. We're seeking an experienced customer service/ops professional who is as comfortable handling operational matters including warehouseing, maintenance and security as you are in dealing...