Customer Service Advisor

1 week ago


Rochdale OL DJ, United Kingdom Energy Funding Service Full time £23,000 - £24,500 per year

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will play a vital role in ensuring customer satisfaction by providing exceptional service and support. This position requires a strong ability to communicate effectively and analyse customer needs.

Duties

  • Respond promptly to customer inquiries via phone.
  • Provide accurate information regarding products and services, addressing any concerns or issues raised by customers.
  • Manage customer interactions and maintain detailed records of communications.
  • Collaborate with team members to resolve complex customer issues efficiently.
  • Assist in training new staff members on customer service protocols and systems.
  • Stay informed about company products, services, and promotions to provide up-to-date information to customers.
  • Input data onto a CRM system

Skills

  • Proficient in CRM software.
  • Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  • Strong analytical skills to assess customer needs and develop appropriate solutions.
  • Ability to work well under pressure while maintaining a positive attitude.
  • A proactive approach to problem-solving and a commitment to delivering outstanding customer service. Join us in creating memorable experiences for our customers while developing your career in a supportive environment

Job Type: Full-time

Pay: £23,000.00-£24,500.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Work Location: In person



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