Administrator

6 days ago

Gateshead, United Kingdom Vertu Motors Full time

**Administrator - Finance Business Services & Internet Sales**
**Location**: Vertu Motors Head Office, Gateshead
**Salary**: £12.21 per hour + fantastic company benefits
**Hours**: 42 hours per week, Monday to Sunday (flexibility required)

Due to continued business growth, we have an exciting opportunity for an **Administrator** to join our team at **Vertu Motors Head Office** in Gateshead, supporting **two dynamic departments - Finance Business Services and Internet Sales**.

This is a varied and rewarding role perfect for someone with strong organisational and communication skills who thrives in a fast-paced environment.

**Key Responsibilities**:
**Finance Business Services (F&I Helpdesk)**:

- Manage and assign tickets on the F&I Helpdesk to appropriate team members
- Handle 1st and 2nd line helpdesk requests and follow through to resolution
- Maintain the F&I Helpdesk system and drive continuous improvement
- Produce monthly helpdesk reports highlighting trends, compliance issues, and coaching needs
- Collaborate closely with the wider F&I team to resolve queries and support process improvements

**Internet Sales Administration**:

- Add and coordinate sales leads from manufacturers into the internal system
- Liaise with Internet Sales Executives to ensure smooth lead management
- Input third-party leads into our internal showroom system
- Action and book in aftersales leads
- Perform general administrative duties across both departments

**What We’re Looking For**:
**Essential Skills**:

- Strong written and verbal communication
- Excellent time management and ability to meet deadlines
- Great organisational skills and attention to detail
- Confident and professional when dealing with internal teams and external customers

**Desirable**:

- Experience using advanced Excel functions
- Previous experience in a regulated environment
- Background in the Motor Trade (not essential but advantageous)

If you’re looking for a role that offers variety, challenge, and the chance to work across two vital areas of our business, this could be the ideal opportunity for you. Join one of the UK’s largest and most successful motor retailers and be part of our continued growth story.

We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity

LI-JC1

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