People Coordinator

**People Coordinator** **-* **(**22000012**)**
**Description**

Job Title : People Coordinator
Department : Business Operations, People Team
Reports to : People Partner
Job Level : Implement
Location : Twickenham
Salary : c.£28k
**Nature and scope**:
To provide an efficient and effective support service to the People team and the RFU through:

- Supporting managers and employees through the entire employee lifecycle
- Operational and administrative advice and support
- First line employee relations advice and guidance
- Expert maintenance of People systems ensuring data integrity
- Continual improvement in the People service provision
- Contributing towards the effective delivery of the People Plan
We believe hiring people from marginalised backgrounds will be key in driving this objective forward so we would like to encourage ethnically diverse communities, disabled people, LGBTQ+ people, people of faith and women and non-binary people to apply.
**Accountabilities**:
Employment lifecycle:

- Preparation of offer letters and contracts
- Managing the on-boarding process for new starters, including taking new starters through the ‘first day’ People induction (ahead of the official Welcome Day) and answering questions where necessary
- Managing the leaver process
- Escalating any complex matters to the relevant People Partner
- Maintaining employee records and electronic files
- Supporting managers with grievance, disciplinary and capability procedures
- Liaison with external bodies such as legal advisors when required
- Supporting the Resourcing & Operations Coordinator with recruitment campaigns, including updating job descriptions, selection processes and interviewing
- Supporting managers and the Resourcing & Operations Coordinator with the engagement of casual workers
HRIS:

- Being an expert user of the HR systems, namely Oracle and Taleo to ensure that employee data/records are 100% accurate
- Managing Oracle processes and reporting and liaising with other departments e.g. Payroll and Technology to ensure that people are paid correctly, join and leave in a timely manner
- Proactively working with the wider team when required to ensure Management Information is up to date and accurate
- Support system upgrades with UAT scripting and testing
- Work with Finance to ensure organisation/budget changes are reflected in Oracle
- Training end users to utilise new functionality
- Communicating new functionality/changes that impact end users
Operational:

- Providing administrative support to the People team, in particular the relevant People Partner(s)
- Providing support to line managers to enable them to deal effectively with a range of scenarios in line with RFU People policies, encouraging best practice at all times
- Leading on and/or contributing to People projects in line with departmental objectives and the RFU’s People Strategy
- Updating and maintaining organisation charts
- Producing and updating departmental forms, guides, packs and general documentation as required on a regular basis
- Processing and maintaining current DBS records for relevant employees
- Acting as an ambassador for, and promoting the best interests of the RFU at all times, including the promotion of the RFU Core Values
- Undertaking such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the RFU
**Person Specification**
Qualifications, skills & experience:
Essential:

- Credible experience in an administrative capacity within an HR/People team.
- Previous experience of maintaining a HR based system and producing reports (preferably using Oracle Fusion R13 and Taleo).
- Experience in a customer facing/service environment, providing HR advice and support.
- Previous experience of producing detailed and accurate contractual documents and written communication.
- Able to demonstrate a thorough approach to work, showing impeccable attention to detail and work accuracy
- Able to establish and maintain positive working relationships with employees throughout the organisation
- Articulate communicator at all levels
- Will be seen as someone of integrity and trustworthy
- Flexible, tenacious and resilient team player
- Confident and authoritative manner when handling sensitive professional issues
- Thrives when accountable and responsible
- Demonstrates a caring attitude and personal disposition in addition to effective listening skills
- Must be “customer service” driven, with an orientation towards providing a consistent, high quality service at all times
- Must maintain confidentiality and have the ability to handle highly sensitive material with discretion
**Additional Information**:

- All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplin