Revenues Customer Service Officers, Harrogate

**Revenues Customer Service Officers**

(internally within the council we refer to this role as Revenues Officer)

**S**alary: £26,873 - £29,269**

**Grade: G**

**Contract**:Permanent**

**Hours: Part-time and Full-time contracts available**

**Location**:Hybrid - **You can work from home and from one of our office bases in, Selby, Malton, Skipton, Harrogate, Scarborough, Northallerton or Richmond.**

**Our team**

The Revenues service forms part of the larger customer focused Customer, Revenues & Welfare and Benefits service.

The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax and Business Rates due to the local authority to enable it to deliver services to residents.

**Role summary**

As a Revenues officer you will assist in the Maximisation of the local taxation revenue collected. Engage with customers & service users, regularly of a sensitive &/or complex nature based on the understanding & interpretation of policies, procedures & legislation.

**Duties and responsibilities**
- Reporting directly to a Revenues Team Leader you will in addition to providing a full enquiry service to its customers, specialise in one of three service areas: recovery, council tax or business rates and valuation.
- Effectively manage customer enquiries, which will be dealt with face to face, over the telephone and electronically.
- Maintain and complete accurate records about customers to allow accurate billing and collection of charges.
- You will be required to communicate effectively with a wide range of customers and challenge information provided when appropriate in a professional manner.
- Assist in the preparation of Magistrate Court Summonses, Liability Orders, Information requests, Enforcement Agent (Bailiff) documentation, attachments of earnings & benefits, letters before Committal, bankruptcy & charging order action.
- Manage individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy & collection rates are met.

**What you will bring**

Experience / Qualifications:

- Strong previous customer service experience, with the ability to have difficult conversations and manage complaints professionally and appropriately.
- Excellent communication skills in all areas, able to remain firm yet empathetic recognising and understating the feelings and concerns of others.
- Highly motivated and not easily discouraged, working within a pressured environment.
- Ability to understand legislation and guidance, with a commitment to personal learning.
- Ability to plan, prioritise and organise workload to meet needs of the team & ensure all deadlines met.

**What we can offer**

The service has embraced modern work practices, enabling colleagues to work from home, other offices. We come together as a team for development, connection, and collaboration, and to prioritise face to face customer contact otherwise we work where its most productive to do so. You will be provided with technology to enable efficient and effective work, ensuring that you are connected and well supported. You are provided with a comprehensive benefits package with an excellent employer defined pension scheme, enhance holidays, flexible working to help you thrive at home and well as work.

You will have the full support of the service to enable you to develop both knowledge and skills to help further progress your career.

A variety of benefits are available such as generous annual leave entitlement, starting at 28 days rising to 34 days (pro-rata) per year. Excellent pension scheme with a 22.6% contribution, salary sacrifice car, cycle, technology and childcare schemes and a package of ‘Everybody Benefits’ shopping vouchers, discounts and more. Please see our total rewards brochure for more information.

**Contact and Apply**

**Key Dates**:
Closing Date: 28/10/2024

Interviews: Week Commencing 04th/ 11th November 2024.

**Key documents**:
Job description.pdf

Total Rewards Brochure

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

**Revenues Customer Service Officers, Harrogate**

**Location**:Harrogate

**Town**:Harrogate

**Salary**:£26,873 - £29,269

**Posted**:14/10/2024

**Closing date**:28/10/2024

**Closing time**:23:59

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