Customer Service Manager

**Customer Service Manager -**Spider is advertising on behalf of a highly successful and popular canine creche, who are the leading luxury day care model in the UK They are seeking a **Customer Service Manager** to join their fun and friendly team in **Martlesham, Suffolk**, on a full-time basis. The total spending on pet care in the UK is set to reach a record high of £5 billion this year, which means that Britons spent £1.1bn on non-edible gifts for their pets such as grooming treatments, holidays, day care, clothes, and toys. As the **Customer Service Manager,** you will be joining a company who pride themselves on providing a safe and welcoming atmosphere for both humans and pooches. If you think you can complement a fast-paced environment and are a natural doglover, then you could be exactly what they are looking for The **Customer Service Manager** will report directly to the MD and Founder, and your primary responsibilities will be to: - Be the key point of contact between franchise business partners across the UK and Company Head Office - Support franchise partners on key areas of the business namely: business development plans, new Creche openings, new service launches, marketing, social media, recruitment and staff training. - Assist with Franchisee Induction Training including systems, dog behaviour, working with a pack, office procedures and day to day processes. - Project manage and where required be present for Grand Openings - Assist with day-to-day queries, particularly the "unique" elements that this entrepreneurial business produces. - Achieve harmonious working relations between franchisees and head office - Regularly review and advice franchise business partners on their performance and ensure compliance with the franchise agreement and animal legislation laws. - Business development across all services franchising, operating systems, and consulting. - Manage positive working relationships with franchisees and their teams. - Support and Service functions for Suffolk Canine Creche including salary processing and recruitment handling. - Hosting monthly puppy events - Developing and handling strategic alliances i.e., vets - Implementing new ideas, services, and processes You must be: - Able to work flexibly across the week as some weeks will require working over the weekend (for induction training, grand openings, and Puppy events). Usually the position will be Monday - Friday - Strong understanding of best practice and a personal goal to achieve high standards of excellence - Ability to be thorough and pay attention to detail - Fabulous interpersonal skills, able to prove that you can build relationships at all levels and influence franchise partners - Strong commercial and analytical skills - Marketing knowledge, experience beneficial - Competent with all social media platforms - Thrive on assisting others, a go the extra mile attitude - A willingness to learn - A proven track record of reliability, attendance, and impeccable references This is a full-time position offering the following salary package: - Basic Salary between £22,000 and £30,000 per annum (very much dependent upon overall experience and level of capability) - Profit related annual bonus - Dedication bonus (annual) - 5.6 weeks holiday per annum - Dog care package worth over £8000 - Uniform - Other wellness and perks such as company paid days out i.e., Crufts, breakfast and snack bar etc - date CV as soon as possible. **Please note: It is desirable to have your own transport** as we are not located on a public transport route. COVID-19 considerations. Driving Licence (preferred). If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond. - Additional keywords: customer, service, manager, franchise, relationships, experience, canine, animals, marketing, business_ - related advice. For our full PrivacyPolicy please view our website.