Customer Services Coordinator

2 days ago

Ipswich, United Kingdom OOCL Full time

**Job Title**:Customer Services Coordinator

**Location**:Ipswich

**Salary**:£21,000 to £25,000 depending on experience plus benefits

**Job Type**: Permanent, Full Time

**The Role**:

- Acting as the focal point for all customer service enquiries; building relationships & retaining customer preference for OOCL.
- Delivering service excellence through the management of the customer's cargo flow.
- Understanding the specific requirements at the customer level.
- Identifying customer booking pattern and pro-actively engage with customers (i) regarding future changes or constraints to our products; and (ii) where customer booking pattern changes.
- Follow-up internally as appropriate.
- Managing exceptions during the shipment execution phase; notify customers of any additional costs their cargo may have incurred. Facilitate customer-initiated changes internally as is possible.
- Managing OOCL initiated changes to minimise disruption to our customers' business.
- Managing customer complaints, provide appropriate solutions or alternatives and follow up to ensure successful resolution.
- Implementing strategic directions:

- Introduce e-commerce capabilities and assess customer readiness;
- Promoting new market/service opportunities and business development areas;
- Shaping business pattern to mutual advantage.
- Be able to problem solve and work under pressure.
- Work as part of a close team and independently as required.
- Has excellent attention to detail.
- A positive attitude and good phone skills.
- Knowledge of Excel and Iris 4 are desirable.

**Working at OOCL**

Our people's success is OOCL's success

At OOCL, we encourage openness and innovation in our work environment. To support both our business growth and our people's professional development, we provide extensive opportunities to realise potential through both job assignments and various trainingand development programs.

**A Learning Environment**

Working in the OOCL Group, you will be nurtured and given numerous learning and development opportunities. Advocating that our employees take the initiative to learn, we endeavor to provide an environment to support people development, be it through jobrotation or assignments whereby employees can learn on the job.

**Training and Development Programs**

In addition, at key times, our employees are also provided with various management and functional training programs, aimed at further enhancing their competencies to better serve our customers and contribute to the growth of OOCL.

Please click the **APPLY** button to send your CV for this role.

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