Customer Service Coordinator

2 weeks ago

Ipswich, United Kingdom TIME Appointments Ltd Full time

Time Appointments are working with a leading logistics business who are looking to bring in an experienced Customer Service Coordinator as an additional role to strengthen their team.

This role will allow the right individual to be able to liaise with clients, customers and have the autonomy to control their day.

We believe this client is an employer of choice in the area and offers great benefits, including 25 days holiday, free parking, health insurance and a generous employer pension contribution

**Key Duties**:

- Acting as the focal point for all customer service enquiries; building relationships & retaining customer preference for the company.
- Delivering service excellence through the management of the customer's cargo flow. Understanding the specific requirements at the customer level.
- Identifying customer booking pattern and pro-actively engage with customers regarding future changes or constraints to our products and where customer booking pattern changes.
- Follow-up internally as appropriate.
- Managing exceptions during the shipment execution phase; notify customers of any additional costs their cargo may have incurred. Facilitate customer-initiated changes internally as is possible.
- Managing company-initiated changes to minimise disruption to customers' business.
- Managing customer complaints, provide appropriate solutions or alternatives and follow up to ensure successful resolution.
- Implementing strategic directions
- Introduce e-commerce capabilities and assess customer readiness.
- Promoting new market/service opportunities and business development areas.
- Shaping business pattern to mutual advantage.

**Skills & Experience Required**:

- Be able to problem solve and work under pressure.
- Work as part of a close team and independently as required.
- Has excellent attention to detail.
- A positive attitude and good phone skills.
- Knowledge of Excel and Iris 4 are desirable.

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