Service Administrator

**About The Role**:
**Service **Administrator (UKE)**

Nisbets Group has an great opportunity for a Service Administrator. As our Service Administrator, you will be key to ensuring our customers receive a best-in-class service by taking ownership for allocated accounts. You will get to work with a very collaborative and supportive team, who really do live and breath the true meaning of teamwork, where everyone pulls together to get things done. We would love to hear from existing Service Administrator looking for a new challenge, or someone who has a strong customer service background with good technical problem solving skills.

Your standard working week is 38.75 hours, 8,30 - 5.30. To ensure you are set up for success, we are happy to discuss consider a hybrid working pattern after a period of training.

**What will I be doing as Service **Administrator**?**
- Overseeing the day-to-day service calls and liaising with customers and engineers.
- Utilising service management software including Asolvi, Service Centre and Outlook.
- Manage a set of allocated accounts to ensure each job runs smoothly and provide swift resolution of issues
- You will be the main point of contact for your accounts, as well as the engineers attending the calls, providing ETA's and updates as necessary.

**About You**:
**What are we looking for in a Service Administrator?**
- Confident user of multiple systems and able to pick up new software quickly
- Experience of working with Microsoft Office suite, especially Outlook
- Demonstrable customer service experience and a willingness to go the extra mile
- Ability to work under pressure and juggle multiple tasks
- Good problem-solving and customer resolution skills

**What can I expect?**

We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. As a family owned business we have very much maintained that sense of family in all our teams, where we all pull together to achieve success. We look after you too, as an employee you will receive a really good range of benefits which includes:

- Competitive base salary £24,333 with an annual performance related bonus which can be up to 3%
- 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
- Huge discounts on our full range of products, with up to 60% off our own brand labels
- Option to purchase private healthcare at a subsidised rate
- On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
- Liftshare scheme, share your commute to work with a colleague and save money, and the planet
- Charity giving, do your bit by donating to charity through salary sacrifice

**About Us**:
Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars, education, retail and social care settings, even the general public.

Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all. Over the past 40 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day.

Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly

At Nisbets we’ve developed a unique culture where you’ll feel looked after, supported, listened to and engaged with the business from day one. This is all down to a range of Colleague Programmes and The Kitchen - our colleague benefits and recognition platform. This helps us to all keep in touch with what is going on in the business, as well as providing bite-sized articles and information for our colleagues.

With regular team meetings, a formal appraisal process and regular one-to-ones, you’ll always know what’s happening and how you fit in. So come and be part of this great community.