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Reception Supervisor

2 weeks ago

Birmingham, United Kingdom Switch Hospitality Full time

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

Our wide range of employee benefits and personalised training and development plans ensure that our team **love where they work**. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for Reception Supervisor to join our Front Office Department.

As a Reception Supervisor you will be required to **master the art of versatility** and **inject some energy** whilst completing a variety of duties. The main duties expected within the role are:

- To be welcoming and approachable to all guests visiting the hotel.
- To retrieve guests information from the [Insert Hotel Name] data base and to enter and update information as appropriate for each guest.
- To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
- Know and conduct Standard Operating Procedures for the day and night shift and to be conversant with all areas of Front Office Procedures.
- To support the Front Office Manager in ensuring the Brand Standard, Standing Operating Procedures are adhered to by all members of staff.
- To assist in the daily running of the department by providing supervisor support such as voiding transactions, amending transactions and managing customer and staff complaints.
- To be competent at operating standard office equipment as well as computers and all I.T and communication systems.
- To strictly follow the [Insert Hotel Name], Brand Standard policy and Laws in terms of Data Protection and Personal Identifiable Information.
- To proactively reduce the risk of business and guest information being shared by means necessary as advised by the Reception Manager.
- Oversee the Front of House team members whilst on duty and ensure that all regular security checks are carried out and recorded.
- To manage and provide support for the executive lounge. Ensuring it is equipped with all necessary items to function efficiently and effectively.
- To be presentable in appearance in line with company presentation, cleanliness and uniform standards.
- To participate in any training courses as required. Mandatory company courses must be attended.
- Ensure that during the time you are on duty you comply with company requirements in respect of personal conduct and behaviour.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us

**We Evolve - You Evolve - We Grow Together