Bar & Reception Supervisor (Crew Leader) - Moxy

2 days ago

Birmingham, United Kingdom Hotel Co 51 Full time

**Bar & Reception Supervisor (Crew Leader) - MOXY Birmingham NEC**

This position is based on a full time contract.
Gross Salary: £27040 per year

Confident communicator comfortable in a fast-paced service focused role.

Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.

**Main Tasks and responsibilities**
- Helping guests and creating positive experiences
- Operate Food & Beverage outlets the Moxy way
- Follow all food safety, licensing and health and safety policies to work safely
- Supervise accurate and efficient reception operations including check in/out procedures
- Monitor the appearance, standards, and performance of the reception with an emphasis on training and teamwork
- Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
- Follow Moxy Marriott brand standards
- Together with the team enroll new members for Marriott Bonvoy (loyalty program)
- Ensure Marriott Metrics are met and exceeded
- Although emphasis is on front office the role also includes F&B operation

**We’re looking for someone with Moxie, which is all of these things**:

- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi tasker who can balance hard work with great service
- Know being relaxed isn't the same as being lazy
- Clear communicator fluent in English (and other languages a plus)

**Useful Experience**
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry

**BENEFITS FOR YOU**
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty two holidays)
- *a personality assessment can be part of the recruitment process*_

**Marriott International, Inc.** (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.

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