Night Crew Leader

4 days ago

Birmingham, United Kingdom Hotel Co 51 Full time

**Night Crew Leader (Assistant) - MOXY Birmingham NEC**

This position is based on a full time contract.
Gross Salary: £competitive

Adaptable problem solver who takes initiative to ensure guests have a great experience & can manage a team in a fast-paced service role, all while bringing the Moxy brand to life creating a fun and relaxed environment that makes guests feel at home.

**Main Tasks and responsibilities**
- Running the night audit and balancing the days business
- Prepare the hotel for the following day
- Managing the night to night operation of the hotel
- Customer service, guest relations and creating positive guest experiences
- Building a team that delivers excellent service the Moxy way
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health & safety policies to work safely
- Promote & support the Moxy brand and the Marriott Bonvoy loyalty program

**We’re looking for someone with Moxie, which is all of these things**:

- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi tasker who can balance hard work with great service
- Know being relaxed isn't the same as being lazy
- Clear communicator fluent in English (and other languages a plus)

**Useful Experience**
- **Must have Experience within the service industry**:

- **Must have experience of team management**:

- **Must have experience of a** property management system such as Opera**:

- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry

**BENEFITS FOR YOU**
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)

*a personality assessment can be part of the recruitment process*

**Marriott International, Inc.** (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.

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