Switchboard Administrator

North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.

This role will have a vital part to play in answering calls to the Hospital and operating our emergency paging system.

We are looking to recruit a full time Switchboard Agent who will work on a rotary shift basis (8 hours per shift) operating 365*24*7

Reporting to the Switchboard Supervisor the post holder will ensure the responsive and professional standards of the North Bristol switchboard are maintained.

This post will create and maintain strong working relationships with all Switchboard staff and could communicate with Assistant Directors, Executive Directors including Clinical Directors, General Managers, Heads of Nursing and all other staff within the organisation.

We are looking for unique individuals with extensive knowledge of the challenges presented within the NHS and how this is likely to impact our services and how we deliver them.

As a member of the Switchboard team, the post holder will have responsibility for answering a wide variety of calls and queries from the general public, in order to work with a high performing expert team capable of supporting all the requirements of the Trust.

To answer all incoming and internal calls to the Trust, in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently.

To carry out all processes and procedures which involve the Switchboard Services,

including (where applicable), but not limited to operating Emergency Procedures,

including Cardiac Arrest, Fire and Major Incident Plan.

Ensure that Security arrangements within switchboard services are controlled at all

times.

During shift to be responsible for maintaining the following key information systems:
NEWS - To centrally record and then pass on to key medical staff summarised medical

information in support of National Early Warning Score (NEWS) initiative.

Rotas - Manage and update trust on call emergency rotas for Drs, Executives and senior

Managers and then process emergency calls for these rotas.

Directory - Carry out daily updates of the live switchboard directory.

Workbook - Carry out and log emergency calls and update switchboard workbook as necessary.

The proper and effective response is made to alarms monitored within Switchboard

Services, including medical alarms, boiler alarms and security alarms

Carry out all emergency test calls quickly and efficiently, as required.

Report any and all defects to computer or telephony systems or infrastructure within

Switchboard Services to the relevant department/stakeholder using the appropriate

instructions/procedures.

Manage and Issue bleeps and pagers according to the current procedure and update

the directory of holders. Testing and identifying maintenance requirements of

equipment and issuing replacement batteries, as required.

Knowledge and administrative tasks of the multi site service are maintained at all

times

Report all telephone, bleep, pager and call logging system faults appropriately, testing

lines and equipment and notifying the appropriate Team/Provider.

Carry out implementation of any change in administrative requirements to improve the

operational efficiency of the Switchboard Services professionally, without impacting

the service, the staff or the general public.

Maintain good communication and exceptional working relationships with all

Switchboard Services colleagues, line managers and other Trust staff at all times

To carry out any other duties that may be required of the post in order for the

Switchboard Services to be carried out properly and effectively.