Client Support Specialist

**Engaging Networks**

Engaging Networks is a fast-growing, global software company with head offices in Washington, DC and London. Our team members are excited about what we’re achieving together as a company, and even more by what we are helping our 400+ nonprofit clients to achieve, using our constantly improving technology. We’ve created a fun and energetic work environment that is focused entirely on helping our clients and their missions to succeed. This focus, and our team’s hard work to continuously innovate, have produced recent strong growth in our business of 30% or more each year.

We are hiring a Client Support Specialist to join our global team. This position will support clients globally and will work Monday through Friday (with possible and rare weekend/evening coverage) for forty (40) hours per week.

The primary day-to-day responsibilities include:

- providing support for data migration from other systems
- troubleshooting for bugs and errors
- helping clients to adopt ‘best practices’ based on our extensive experience working with thousands of advocacy and fundraising campaigns
- running individual and group training sessions covering all products and services
- writing and recording support materials for posting to our community website and for integration into our software

**Upward Opportunities**

As a fast-growing company, we will have opportunities for your further career growth as the company expands, and as you demonstrate the value of your work. As growth in our client base continues, we fully expect to grow the Client Support team. We are committed to professional development for everyone at Engaging Networks.

**Requirements**:
Engaging Networks is a dynamic business. Everyone on the team supports our entrepreneurial approach to meeting company objectives. This means helping and supporting the work of others, and acknowledging that hard work is an essential ingredient to the success of any growing business. Some of the more specific requirements are listed below.

The Client Support Specialist will need to bring a wide range of skills to the position. We are looking for someone who: has a passion for software and the Internet; is a good problem solver; has excellent interpersonal skills; is patient and empathetic toward clients; can express themselves clearly, both verbally and in writing; and is willing to take initiative.

The specific qualifications that we require are:

- Demonstrated ability to rapidly learn new concepts and ideas
- Excellent oral and written communication skills, as well as strong critical thinking, logical problem-solving ability, and a willingness to learn
- Ability to use and explain technology
- Ability to troubleshoot problems
- Experience working with nonprofits, or knowledge of the nonprofit sector
- Knowledge of HTML and CSS

Some nice to haves:

- Proficiency in coding HTML and CSS
- An understanding of JavaScript
- Prior experience working with the Engaging Networks platform
- Previous work experience in providing tech support for a Software as a Service (SaaS) platform

**Compensation**

Compensation starts at £40,000, but could be higher based on such factors as location, experience, and proven abilities.

Engaging Networks also offers an ample benefits plan, holiday, and paid parental leave, although the plan varies according to whether you are located in the USA, Canada, the UK or elsewhere.

Women and minorities are encouraged to apply. Engaging Networks does not discriminate on the basis of race, religion, national origin, colour, sexual orientation, gender identity, sex, age, veteran status, or disability. We strive in our hiring practices to give equal opportunity to all qualified job applicants.

**Salary**: From £40,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Matching gift scheme
- On-site gym
- Paid volunteer time
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in London