Client Service Advisor

2 weeks ago

London, United Kingdom Kazai Capital Ltd Full time

Job Description: Client Service Representative

**Company**:Kazai Capital Ltd

**Location**:City of London

**Position**:Client Service Representative

**Type**:Full-time (on-site)

**About Us**:We Buy Any Home & Sold.co.uk is the largest B2C property trading business in the UK, specialising in quick property sales. Our mission is to support customers in need of selling their residential properties swiftly, either through direct purchase, open market sales, or investor trades. We help over 700 customers annually complete their sales quickly and efficiently.

**Role Overview**:As a Client Service Representative, you will be the first point of contact for new seller enquiries. Your primary task will be to quickly and efficiently speak to all new enquiries, aiming to create as many qualified opportunities as possible for both businesses. Understanding the unique circumstances and requirements of each seller will be crucial in advising them on the best sales route and product offering. This role requires excellent communication skills, the ability to tailor pitches to individual needs, and the drive to excel in a fast-paced, high-energy environment.

Key Responsibilities:

- **Initial Contact**:
Quickly and efficiently handle all new enquiries from sellers.
- **Qualification**:
Assess and qualify opportunities based on seller circumstances and requirements.
- **Advisory**:
Advise sellers on the best sales route based on their individual needs and link this to the best suited product offering.
- **Product Pitch**:
Effectively sell the different product offerings, tailoring pitches to highlight relevant benefits for each seller.
- **High Call Volume**:
Make 80-100 calls a day, ensuring every conversation is maximised for potential opportunities.
- **Customer Understanding**:
Quickly understand and empathise with the seller's situation to provide the best possible advice and service.
- **Follow-Up**:
Ensure timely and consistent follow-up with potential clients to nurture and convert leads.

Qualifications:

- Strong communication and interpersonal skills
- Ability to work in a fast-paced, high-energy environment
- Sales experience, particularly in a high-volume call setting, is preferred
- Excellent problem-solving and advisory skills
- Ability to quickly understand and respond to client needs
- Ability to use empathy during conversations with clients
- Familiarity with the property market is a plus

What We Offer:

- Competitive salary & uncapped commission structure
- Opportunities for professional growth and development
- Career Opportunities to progress into more senior teams within our group of businesses
- In-house training from senior & experienced sales staff
- Supportive and dynamic work environment
- The chance to make a meaningful impact on our clients' lives

Pay: £40,000.00-£50,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 01/12/2024
Reference ID: Customer Service Advisor
Expected start date: 02/01/2025

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