Senior User Experience Researcher

2 weeks ago


Richmond upon Thames, United Kingdom The National Archives Full time

**Details**:
**Location**:
Richmond-upon-Thames, London, TW9 4DU
Category:
Digital

**Salary**:
£47,500
Contract type:
Contract Permanent
Hours:
Full time
Telephone:
02039855979

**Senior User Experience Researcher**:
The Digital Services & Digital Archiving departments at The National Archives are committed to delivering high quality, user-friendly digital services, such as our website and the services that collect, preserve and provide access to our Digital Archive. We are committed to research, innovation and meeting user needs. We want to test our assumptions thoroughly and regularly with our users, both public and staff, so that we develop services in line with real, evidenced needs and ultimately attract new and more diverse audiences to our nationally important collections.

We’re currently looking for enthusiastic Senior User Researchers to become leaders in our growing user-centred design community. Playing a pivotal role in a multi-disciplinary product team you will enable delivery of products that help build our digital brand, support our ambition to become a 21st century archive and, ultimately, enable a wider range of users to better access and understand the UK’s public records.

We are currently undertaking several digital transformation projects so understanding our users’ needs and thinking creatively about how users interact with our services is central to our work. This role requires a deep understanding of usability and accessibility practices and excellent knowledge and experience of a variety of user research methods, knowing when and how these should be applied throughout the development lifecycle.

Your ability to confidently analyse and evaluate research findings to reveal actionable insights and recommendations will help us build a rich picture of our users and their requirements so that together we can transform our digital services, ensuring The National Archives remains relevant, accessible and continues to bring value to the nation.



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