Senior User Researcher

**Details**:
**Reference number**:

- 402919

**Salary**:

- £56,344 - £62,590
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Grade 7

**Contract type**:

- Fixed term

**Length of employment**:

- 12 Months

**Business area**:

- HMRC - CPO - Unity Business Services

**Type of role**:

- Digital

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Glasgow, Liverpool, Newcastle-upon-Tyne, Nottingham, Worthing

**About the job**:
**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

**About Unity Business Services**
Unity Business Services sits within HMRC’s Chief People Officer Group, and provides critical human resources, finance, payroll and procurement services to colleagues in HMRC and Department for Transport.
The Senior Content Designer role sits within Unity Business Service’s People, Process and Technology Team, known as PPT.
PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services.

**Job description**:
HMRC is currently undertaking some of the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily.

You will be joining a thriving and supportive User Researcher community, with regular opportunities for insight sharing, training and discussion. Our team draws together expertise from a wide variety of backgrounds and sectors and welcomes new ideas on how we can continue to conduct robust research with real-world impact.

This is an exciting time to join an organisation that is at the forefront of cutting edge user research. Our blog tells you a bit more about what we do and how we do it.

User Research in HMRC

If this sounds like the sort of thing which excites you, this is the job for you.

**Person specification**:
**Responsibilities**:
As a Senior User Researcher, your responsibilities include:

- Leading on planning, recruiting and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams.
- Understanding the service problem then aligning user research activities to influence and support decision-making.
- Advocating for, and including, all kinds of users in appropriate research activities to help teams design accessible services for all users.
- Contributing to the user research community at HMRC.
- Managing and/or mentoring User Researchers.
- Participating in HMRC’s cross-government research and conferences.

**Essential Criteria**:
You will already have:

- Significant experience working at a senior level within a user research role, with a focus on the improvement of digital services to meet users’ needs.
- Ability to understand complex problems a team is trying to solve. Align user research activities to inform decision-making and action.
- Exceptional research and analysis skills. Using a range of quantitative and qualitative methodologies including ethnographic techniques, usability testing, remote testing, and survey design and statistical analysis methods.
- Experience using a wide range of analysis and synthesis techniques. Producing appropriate, actionable research outputs that clearly demonstrate insights and recommendations.
- Advocating for user research and engaging sceptical colleagues and stakeholders. Helping teams to adopt user-centred service design and delivery practices and embed them into their agile workflow.
- Ability to include all kinds of users in appropriate research activities, to help teams understand the diversity of users of government services.
- A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human-computer interaction or related disciplines or relevant user research experience.
- Experience of using the GDS Service Manual, working to meet the Government Service Standard.
- Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation.
- Enthusiasm for managing, coaching and mentoring of team members.

**Other Information**:
Please Note: The successful applicant for this role will need to be eligible for and willing to undergo standard