Senior User Researcher

Overview Senior User Researcher at Methods, based in Newcastle Upon Tyne, England, United Kingdom. This role is hybrid. Base pay range Location: Hybrid Salary: £55,000 - £65,000 per year About Methods Methods is a £100M+ IT Services Consultancy focused on transforming the public sector in the UK. We partner with central government departments and agencies to deliver end-to-end business and technical solutions that are people-centred, safe, and designed for the future. We work across transformation, delivery, and collaboration, with a focus on value, sustainability, and learning from mistakes. Methods was acquired by the Alten Group in early 2022. Responsibilities Your main day to day responsibilities will be to: work with client product managers/owners to devise appropriate research strategies that generate focused insights to support product development collaborate within a multidisciplinary team by including colleagues in research and analysis activities advocate for users, effectively communicating their needs and perspectives to support the design of intuitive and accessible services draw together, present and test reasonable conclusions from a wide range of incomplete and/or complex evidence and data take appropriate action or make decisions even when details are not clear weigh up data from various sources, recognising when to bring in additional Methods support identify the main issues in complex problems; clarify understanding or stakeholder expectations to seek the best option convincingly and tactfully persuade sceptical colleagues and stakeholders about the value and purpose of research effectively capture, use and share user/customer insight and views from a diverse range of stakeholders to ensure better policy and delivery support the Head of User Research in coordinating quality user research across the Digital Delivery portfolio through the research community guide, coach and mentor other user researchers in Methods and our clients work closely with colleagues to identify, develop and share good practice set and monitor standards for research, e.g. in ethics, lab testing, recruitment and documentation provide formalised peer-review to services, for quality assurance or as part of an assessment panel You will also be expected to carry out the following day-to-day activities: confidently engage with stakeholders and colleagues at all levels, using strong interpersonal skills to develop and improve relationships within and outside of user research actively build and maintain a network of colleagues and contacts evaluate how Methods' user research compares to government and competitor best practice and identify improvements advocate for user-centred design and be an active part of the user research community within Methods and across government take responsibility for your own learning and development and seek opportunities to improve your knowledge and experience provide project support, guidance, coaching and mentoring to less experienced user researchers support bids, alongside the Head of User Research help recruit contract or permanent user researchers where more capacity is needed Essential Skills demonstrable passion for behavioural research with leadership potential ability to support and develop less experienced colleagues understanding the research question and how to answer it correctly applying a variety of research and analysis techniques ensuring research is representative and inclusive, enabling products/services to work for anyone communicating research in a way that others understand running workshops and facilitating design of the service through collaboration with other professions identifying the ‘so what’ and communicating it persuasively working in an agile environment Qualifications Relevant industry experience Benefits Autonomy to develop and grow your skills Be part of exciting project work that makes a difference in society Strong, inspiring leadership A supportive and collaborative environment Development programmes and training Wellness: 24/7 confidential employee assistance programme Flexible working, including home working and part-time options Office social events and charitable commitments Generous leave—25 days plus bank holidays, with option to buy 5 extra days Volunteering: 2 paid days per year Pension with employer/employee contributions Discretionary company bonus Life and private medical insurance for employees and dependants Worldwide travel insurance Travel benefits: season ticket loan, cycle to work Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Methods. Newcastle Upon Tyne, England, United Kingdom #J-18808-Ljbffr