Operations Manager

2 weeks ago

Derby, United Kingdom Internal Medacs Full time

**ABOUT THE ROLE**

**Medacs Global Group (MGG)**is currently recruiting for a **Workforce Solutions Operations Manager** in **Derby**to have operational management of Onsite processes and assist in achieving all service level and financial objectives within the client contract. You will be leading, developing and inspiringyour team to deliver outstanding customer service

**Here's some of the key responsibilities**:

- Ensure that the on-site team is meeting and exceeding all contractual terms and Service Level Agreements and carrying out their day to day duties
- Support the contract quality as appropriate, managing service audits to ensure full client satisfaction and to promote and drive continuous improvement
- Devise and implement strategies to ensure constant development and improvement of the service
- To measure results against each strategy taking action as appropriate.
- To work with stakeholders to support with the transition of agency staff to bank workers.
- Providing reports
- Measuring results against plan and to ensure short and long term profitability is optimised whilst not compromising on delivery and service
- Assisting the Workforce Solutions Client Manager to develop and maintain close relationships with clients
- Encourage and develop the performance of the team by a variety of methods, including role modelling behaviours, mentoring, coaching, knowledge sharing and more formal training methods
- Develop the day-to-day operation through innovation and benchmarking and implementing a strategy to achieve continuous improvement of the service delivery to the clients
- Working on special projects related to the account

**ABOUT YOU**

You will have significant experience in leading, managing and developing multiple teams in a recruitment business ideally with the Healthcare sector.

**WHY MGG**

When joining MGG you will have access to a range of benefits that we have on offer:

- Flexible working with the option to work from home for part of the time
- 25 days annual leave plus bank holidays and your birthday off
- Paid volunteering day
- Company pension and life assurance
- Wellbeing support through an Employee Assistance Programme
- A voluntary mentoring programme
- Reward and recognition quarterly awards
- Excellent induction plus ongoing training and development
- Clear career paths

**ABOUT US**

We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Medacs Global Group is a leading global healthcare workforce solutions provider. We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands;Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Established in 1990, we have an enviable reputation for providing high quality locum, temporary and permanent doctors, nurses, allied health professionals, clinical assessor and care workers. We are the largest provider of locum doctors to the NHS and largestsupplier of specialist healthcare managed services outside of the United States.

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia and New Zealand, the Medacs Global Group and as a member of Impellam Group, our teams are part of a global community of over 2,500 people.

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