Claims Handler

3 days ago

Bromley, United Kingdom Direct Line Group Full time

**About Us**

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

We currently have an exciting opportunity to join our **Bromley **based Legal Services team as a** Claims Handler**, on** **12 Months Fixed Term Contract** **basis.

This role will be part of a team that is operating to a new flexible mixed working model, which will have a blend of working collaboratively from our Bromley office and **working from home**.

**The Role**:
You will be onboarding new customers and thereafter assisting in the progression of a caseload of non-injury, non-litigated claims for the recovery of uninsured losses following a road traffic accident.

**What you'll be doing**:
Representing DLG Legal Services in the conduct of client matters in utilising the prescribed processes in a professional manner.

Converting client referrals into customers.

Managing a client’s claim as part of a team by continually utilising the firms prescribed processes and accurately documenting each activity that has taken place.

Providing clear and accurate information in a user friendly manner whilst proactively managing the Client’s expectations.

Managing cases effectively, as part of a team, making sure that client work is progressed efficiently to meet team targets and Service Level Agreements and the client is kept proactively informed where appropriate.

Ensuring incoming post is reviewed daily and responded to promptly.

Referring clients to Customer Liaison Injury.

Reporting to a team leader any potential conflicts, complaints and potential acts of negligence, demonstrating a highly professional manner and reflecting the brand image and customer ethos of DLG Legal Services.

Working together with colleagues to build relationships with other departments and suppliers.

**What We Are Looking For**:

- Excellent telephone manner and customer service skills.
- Experience working in legal environment, or claims handling would be advantageous.
- Previous experience of RTA claims, as well as having a good road awareness would be beneficial.
- Strong written and verbal communication skills.
- Consistent record of achieving targets

**What we'll give you**:
**Flexible Working**

We offer a variety of working arrangements - from how you divide the time you spend working at home and in the office, to flexibility in the hours you work.

You can find out more about our approach to flexible working here.

**Life at DLG**

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

LI-PK1 #Hybrid

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