Customer Service Advisor

5 days ago

Birmingham, United Kingdom HSBC Global Services Limited Full time

Birmingham with Hybrid working

**Salary**: from £23,205 + excellent benefits

Hours: 35 hours per week

If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and relish all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £23,205 for a 35-hour week, not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You will:

- Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
- Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
- Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
- Be a problem solver with excellent attention to detail.
- Be happy to support in educating our customers around HSBC products and alternative digital banking platforms

Although Customer Service experience and crystal-clear communication is essential**,** you don’t need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems and products, and also supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period, and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.

We operate a hybrid working environment, which means you will work at our office in Birmingham some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500

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