Customer Service Advisor

6 hours ago

Birmingham, United Kingdom ASC Connections Ltd Full time

A global automotive retail business based in Solihull require a Customer Service Advisor, to work out of their Solihull HQ on an ongoing temporary basis. This position is initially for 6 months, then has the potential to turn permanent. The company needa Customer Service Advisor to support their client base with new order processing.

You will initially work from the office 5 days a week during training, once up to speed you will work 3 days from the office and 2 from home.

**As a Customer Advisor you will be responsible for**:

- Liaising with customers via e mail and phone.
- Customer order management from order to delivery.
- Managing and resolving customer queries with a first-time resolution mindset.
- Working closely with the logistics team and external carriers.
- Working towards team KPI's and individual development KPI's

**We would love to hear from you if you have had the following experience**:

- A team player with great communication skills in a fast-paced team environment
- Problem solving skills
- Can multitask and prioritise
- A can-do attitude
- Experience of Microsoft packages is desirable

**Hours: Mon to Thurs 8.30am-4.45PM Friday 8.30am-3.30pm.**

**As a Customer Service Advisor you will be able to work from home for part of the week following your training.**
- ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. _

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