Anti-social Behaviour Coordinator

Hours of Work: 35 per week

Closing date: 21st March 2025

Interviews: 28th March 2025

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our ASB Coordinator is key to making this happen.

We are looking to recruit an enthusiastic individual to join our established team. Reporting to our ASB Team Leader, our ASB Coordinator plays a crucial part in addressing and resolving issues of anti-social behaviour, working to create safer and more pleasant environments for our residents. They provide day to day admin and support for the Anti-Social Behaviour Team, in collaboration with teams across MSV and with external agencies.

What do our ASB Coordinator’s do;
- Take full details and prioritise initial reports of ASB, domestic abuse and hate crime that are referred to the ASB Team before assigning to an ASB Officer.
- Deal with incoming and outgoing ASB calls.
- Investigate and respond to reports of anti-social behaviour.
- Work with partner agencies, including the police and local authorities, to develop and implement effective solutions.
- Provide support and guidance to victims and witnesses of anti-social behaviour.
- Maintain accurate records and prepare reports on anti-social behaviour cases.
- Contribute to the development of strategies and initiatives to prevent and reduce anti-social behaviour.

What we are looking for;
- Good standard of education with minimum of 5 GCSE’s or equivalent at Grade C or above including Maths and English.
- Good standard of IT skills
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- A problem-solving approach.
- A commitment to promoting community safety and well-being.

We offer a range of great benefits including:

- Essential car user allowance to support you with car running costs
- Flexibility on where you work with home working kit provided
- 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
- Company pension scheme with up to 10% matched contributions
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
- Enhanced sick pay with up to 3 months full pay and 3 months half pay
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
- Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Louise Shackcloth, ASB Manager, on 0161 772 2164.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are ‘rightsizing’.