Matchday Bar Staff

**Matchday Bar Staff**

**_As an integral part of our dynamic team, you will play a crucial role in upholding our organisation's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values_**

**_Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities._**

**Who are we?**

Exeter City Football Club is a special club with over 20 years of Supporters Trust ownership something we are very proud of. Our ownership model places our supporters and community engagement at the forefront of everything we do, and we are proud to have a special place in the heart of the community.Trust ownership is reflected in our commitment to balancing on-field success with long-term sustainability and we have a remarkable track record of nurturing talent through our Academy, promoting players to the first team, and maximising their performance.In addition to the success of our Academy and mens team Exeter City Womensuccessfully transitioned into being fully managed bytheClubin 2024 and were promoted to the third tier of womens football in the FA Womens National League Southern Premier Division in 2024.

**Culture**

We recognise the advantages of having a diverse workforce with abroad range of skills, diversity of experiences and perspectives and we embrace the creativity and innovation this brings. We pride ourselves on having an inclusive culture and a workplace that brings opportunity, development and growth. We embrace a culture of accountability where we set clear expectations and goals, open lines of communication and strong leadership.

**Role**

Were looking for Casual Matchday Bar Staff, **minimum age 18+** to support our Matchday experience. Please review our full job description and person specification (below) to ensure you are a good fit for the role.

**Application Process**

**ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.**

**Matchday Bar Staff**

**Department**

Bars

**Location**:
St James Park Stadium, Exeter

**Contract Type**:
Casual/Seasonal

**Reports to**

Bar Manager

**_Core Team Relationships:_**

Bar Manager, Matchday Bar Staff, Matchday Hosts, Kiosk Manager, Chief Commercial Officer, Safety Officer & Stewards.

**_Main Purpose:_**

As part of the Matchday Bar Staff team you will work in one of our busy bars situated within St James Park.Each matchday you will work as part of the team to serve spectators a variety of beverage products and snacks in an extremely fast paced environment. You must be willing and able to follow instructionto ensure service runs successfully.

**_Role Summary_**
- This role requires: _
- Age 18+
- A passion and pride in delivering exceptional customer service ensuring a positive and friendly environment.
- A need to be dynamic and enthusiastic to provide an excellent drinking experience for all customers ensuring customer needs and expectations are met if not exceeded.
- The key responsibilities of this role are: _
- Ensure you have a full understanding of the menu offered to be able to provide full product knowledge to customers.
- Prepare and serve alcoholic and non-alcoholic beverages.
- Serve bar snacks.
- Check customers identification and confirm it meets legal drinking age, ensuring Licencing regulations are adhered to.
- Ensure cash handling procedures are followed when taking cash and card payments.
- Interact with customers, ensuring orders are taken accurately and customer needs and preferences are met/assessed making appropriate recommendations.
- Collect glasses ensuring they are cleaned and restocked.
- Ability to follow stock rotation and replenishment procedures.
- Be responsive to colleague and customer requests and queries.
- Maintain a fast-paced environment.
- Work within your team to take ownership of problems and provide solutions/resolutions.
- Work as part of the team to ensure that all bars are maintained to a very high standard of cleanliness and safety in accordance with company policy, Health and Safety, SOP and statutory requirements.
- Ensure you are familiar with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your supervisor or where appropriate a steward.
- Always ensure